Andre Yoskowitz
22 Jul 2012 20:01
Sophia Ellison of Fairfax, Virgina, went into her local Best Buy and left her old iPhone with the Geek Squad in an effort to have photos, music and contacts transferred from the old device to her new 4S.
The employee, George, promised to wipe the old content from the phone and then offered to buy the old phone for $60. He did not give her a receipt and paid right from his wallet.
After a day, the transfer had not been done so Ellison called in and George called her back saying the photo retrieval would be done.
Supposedly, the already creepy situation took a turn for the worse. George called her back, said he had made a CD of the photos, and that she should drive by to pick it up from his house.
Ellison then contacted her lawyer. "I felt sick. I'm a woman. I love to model. I'm not a model, but I love to model. I have some pretty racy photos of myself, for me. Even the words 'Best Buy' gives me chills," says Ellison in a taped video.
There were about 900 pictures on the phone, including those of her kids and her grandfather who recently passed away.
Best Buy made a quick statement and fired the employee: "First and foremost, we apologize to this customer for an unfortunate experience caused by what appears to be rogue action against our code of conduct, specifically related to our trade-in program. We hope to restore her trust."