James Delahunty
30 Oct 2013 19:12
One of Dell's Ultrabooks has been hit with complaints that the device reeks of cat pee, which the company is blaming on the manufacturing process.
Customers took to Dell's online support community with a very odd complaint about the Latitude 6430u Ultrabook. Apparently, the keyboard area of the device smells like cat urine, and the problem seems to affect a number of users in different areas.
"The machine is great, but it smells as if it was assembled near a tomcats litter box. It is truly awful!," one owner complained on Dell's support community forum.
"Same experience. I thought for sure one of my cats sprayed it, but there was something faulty with it so I had it replaced. The next one had the same exact issue. It's embarrassing taking it to clients because it smells so bad," another complained.
More users followed with the same issue later on.
Dell now claims to have fixed the issue, saying it was related to the manufacturing process. It is not a health hazard and is not in any way related to bio-contamination. New models on the market will not have the stinky issue.
Dell has instructed users to return affected laptops for a replacement palm rest that will resolve the issue.