Andre Yoskowitz
16 May 2014 20:18
Adobe's Creative Cloud, which includes access to Photoshop, Acrobat, Lightroom, InDesign and other popular applications for paying monthly subscribers, was down for almost 24 hours this week, causing outrage among thousands of users who need the software for work.
Users in the U.S., Europe and Asia were all affected, starting on May 14th.
Early on, Adobe identified issues with Adobe Login, and put out a statement and tweet that they were working on restoring access. Would-be customers were unable to purchase subscriptions, as well.
Adobe announced last year that its Creative Suite of applications would be moving to the cloud, with apps and files saved locally, but with customers needing to login to their accounts to be able to use the software.
The company apologized for the huge outage, which is caused by "a failure during database maintenance activity."
Reads the blog post:
First, and most importantly, we want to apologize for this outage because we know how critical our services are to you and how disruptive it's been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again.
We are aware that we didn't meet your expectations (or ours) today. For this, we apologize. Thanks for bearing with us as we worked to resolve this – and know that we will do better.