James Delahunty
13 Nov 2019 5:40
Despite technical glitches affecting the new streaming service from the entertainment giant, Disney is positive about the reasons for the disruptions.
Some users who have signed up for the new Disney+ streaming service have experienced some technical difficulties on launch day. One common problem is the appearance of a blue screen featuring an image of Mickey Mouse, accompanied by a message instructing the user to exit the app and try again.
Whatever the glitches may be, Disney has explained that the problems are down to heavier demand for the new service that was anticipated for launch day.
"The consumer demand for Disney+ has exceeded our highest expectations. ... we are aware of the current user issues and are working to swiftly resolve them," Disney said in a statement, reports Reuters.
While that's a bummer for affected customers, this is a good sign for Disney as it aims to take on rivals in space including Netflix. Disney+ costs $7 a month and provides access to a library of around 500 films and over 3,500 TV show episodes from the company's extensive catalog.