Andre Yoskowitz
19 Aug 2009 0:43
According to a GameInformer article, the Xbox 360 still has a high failure rate, of 54.2 percent, due to the dreaded RROD, e74, and other errors, a number much higher than its current console rivals.
The PlayStation 3 had a 10.6 percent failure rate and the Wii was even lower, at 6.8 percent.
The survey used 5000 readers, but the article does mention a few notes to go along with the numbers. The Xbox 360 is the mot used console of the three, with 40 percent of respondents saying they use it 3-5 hours per day compared to 37 percent for PS3 owners and under 20 percent for Wii users, meaning the numbers may be a bit skewed.
Additionally, those surveyed found Microsoft to have the most "unhelpful customer service," with consoles taking almost a month to be repaired or replaced, compared to 8 days for a PS3 or a Wii. 56 percent of respondents found Nintendo customer service "very helpful" compared to 51.1 percent for Sony and a measly 37.7 percent for Microsoft.
Despite all those numbers however, only 3.8 percent of 360 owners said they would never buy another 360 console due to the hardware failure or the poor service.