Andre Yoskowitz
30 Jul 2012 0:49
HTC has issued an apology statement to Desire HD owners over the flip-flopping in regards to an update to Ice Cream Sandwich.
After weeks of switching between "yes, we will" and "no," HTC decided that owners would not get the update to Android 4.0.
Reads the statement:
"We've heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.
For more background, due to how storage on the HTC Desire HD is partitioned - and the larger size of Android 4.0 - it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.
We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we're truly sorry."