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Sky apologizes for PSN issues

24 June 2009 20:08 by Andre "DVDBack23" Yoskowitz | 7 comments

Sky Broadband has admitted and apologized for an error with their system that has been blocking UK users from accessing the PlayStation Network for the seven hour period of 5pm to midnight.

The Sky system classified "PSN as a traffic-heavy application, and therefore sought to prevent or block connections to it during peak hours."

"Our network management system mistakenly classified PlayStation 3 traffic in a way which meant some customers using their consoles to access the internet may have had their speeds reduced, in line with our network management policy for Sky Broadband Connect," Sky added.

"This was a mistake and resulted from a systems error, for which we apologise. Our team is working on fixing this as a matter of urgency. All other Sky Broadband users are unaffected, as there are no traffic management policies in place for our on-network broadband services."

Facing tougher questions, Sky noted that traffic management is only used on P2P applications.

"There are no restrictions in place for applications such as web browsing, email, video and audio streaming, instant messaging and VOIP during peak times. And we do not put restrictions on our network outside of peak times (5pm to midnight)," concluded the company.

Permalink to this article | Topic: Consoles

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Morreale (Member) 24 June 2009 23:49
Is this not illegal or something? [ + quote]
shengzhi (Inactive) 25 June 2009 3:48
why? [ + quote]
shengzhi (Inactive) 25 June 2009 3:52
*Originally posted by shengzhi:* why? SPAM removed [ + quote] This message has been edited since posting. Last time this message was edited on 25 June 2009 5:04
pphoenix (Inactive) 25 June 2009 11:27
*Originally posted by Morreale:* Is this not illegal or something? Not in the UK, they are allowed to block ports, traffic shape, throttle ect, there are no laws to protect people from ISP's. [ + quote]
Morreale (Member) 25 June 2009 11:29
*Quote:* *Originally posted by Morreale:* Is this not illegal or something? Not in the UK, they are allowed to block ports, traffic shape, throttle ect, there are no laws to protect people from ISP's. Man that must suck :/ [ + quote]
ThePastor (Junior Member) 25 June 2009 14:33
*Quote:* Facing tougher questions, Sky noted that traffic management is only used on P2P applications. If they only manage P2P then how in the world did the PS3 traffic get managed? Someone is not telling the whole truth here. And oh, by the way, this is exactly what everyone was talking about when this kind of throttling was being proposed. That the way the net is used nowdays, Movie Streaming, Gaming, ect... that throttling is going to hit everyone, hard. I'd call this a taste of what is to come in the future of the Bandwidth wars! [ + quote]
pphoenix (Inactive) 25 June 2009 14:56
why would Sky want ppl on their isp network switching to web streaming video as current trends are showing, when they make all that lovely money from selling sky television subscriptions? what is throttling for? [ + quote]