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XM satellite radio customers suffer outage

22 May 2007 19:23 by James "Dela" Delahunty | 6 comments

Subscribers of XM Satellite Radio may have noticed problems yesterday acquiring a usable signal, mostly across the Eastern United States and Canada. "Some customers are not receiving a signal. We don't know the exact number, but some," Chance Patterson, XM's vice president of corporate affairs said earlier. XM Satellite radio has about eight million subscribers in total.

The company explained that the problems, which reportedly started on Monday around noon (ET), were the result of a software glitch. "The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday [Tuesday]," a statement posted on the company's website reads.

Services are now reportedly back to normal. "XM Satellite Radio has resumed normal levels of service for customers who experienced outages or significantly degraded service starting yesterday," the company wrote on its site. "After you turn on your XM radio, please allow five to ten minutes to reacquire the XM signal." XM's program lineup includes Oprah Winfrey and Major League Baseball.

Sources:
Reuters
Betanews

Permalink to this article

XM / Sirius merger appears close to conclusion (17 June 2008)

Universal music settles with XM (18 December 2007)

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Discuss this article!
themind (Junior Member) 23 May 2007 2:18
I haven't tuned in my xm sense they gave Opie and Anthony a one month suspention. [ + quote]
spydah (Junior Member) 23 May 2007 9:36
I was wonder WTF was going on. I had to travel for a business trip and listen to my XM a lot. Like XM comedy and some music stations were fading in and out a lot. As matter fact its still going on now. I hope they fix that because was big inconvenience. The good thing for my 3 hrs drive up and down was my Ipod it saved me the pain of listening to some BS radio station. [ + quote]
amf0802 (Junior Member) 23 May 2007 12:08
Yeah, I was getting pissed. I was losing service in places I had never lost it before and I thought my antenna or receiver was going bad. [ + quote]
spydah (Junior Member) 23 May 2007 12:19
Thats exactly how i felt. [ + quote]
gmasi (Inactive) 23 May 2007 16:24
Me too, i lost signal on Monday evening Right after servicing my Audi. I thought they messed with my XM Radio. I even called them Tues morning to complain. [ + quote]
azimuth1 (Inactive) 25 May 2007 17:28
My boss has XM in our trucks. I like some of it. I have Sirius in my vehicle. I wish the gov would let them merge already. Then we could have the best of both worlds [ + quote]