AfterDawn: Tech news

PS3 firmware v3.01 affects Blu-ray drive?

Written by James Delahunty (Google+) @ 28 Sep 2009 22:27 User comments (47)

PS3 firmware v3.01 affects Blu-ray drive? Several hundred comments have been posted on an official Sony blog post announcing the v3.01 firmware release. Some of these comments are complaints, and seem to focus on issues with the console's Blu-ray drive after updating. Users report that the console no longer boots games or Blu-ray discs following the updates but some say that DVD-Video functionality still seems to work properly.
Other problems are being reported too, such as regular problems with sound, some with specific games. "I just cannot understand why Sony says its a hardware failure. If it was hardware, then wouldn't BR discs not even work? Playing a BR movie for 10 minutes then freezing does not sound like hardware to me. Same with PS3 games, why work for 10 minutes then freeze?," one upset poster wrote.

"Does anyone else have the freezing problem with only BR? I just tried a DVD and watched the whole Step Brothers movie." The next user says that while he can still play games, the interface for media listings is "screwed", as he has to constantly scroll a list of content or it will "disappear".

"I have been a loyal Playstation customer since the very first Playstation.. I cannot believe Sony is claiming that this is just a coincidence systems are being rendered unfunctional IMMEDIATELY after an update. Requiring payment to fix their own faults is even more outrageous." another user posted.

Read More: http://blog.us.playstation.com

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47 user comments

128.9.2009 22:45

i have hade no problems with 3.01 i have had no problems with any of the updates. didnt care for some of them but no problems on any of my ps3's

228.9.2009 23:19

Originally posted by cazer:
i have hade no problems with 3.01 i have had no problems with any of the updates. didnt care for some of them but no problems on any of my ps3's
ye these problems generally only affect fringe numbers, the only reason really that we bother to add them to the site is awareness really, in case some users might have had strange problems and don't know they aren't alone.

328.9.2009 23:37

I have had problems with my PSP with the sreen when Dissidia Final Fantasy came out but with 6.00 it has been fixing itself but besides the point. What I am mad about is this issue is I remember from a video from Srew Attakk on a Hard NEws Video were a europe tv Program was going to go in depth on the problems the PS3 says it has and its failure rate problems, what was explained was Sony went as far as telling anyone in that country if I remember right disusses its problms a reporter does for tv or so would get sued for trying to ruin Sony's reputation, Then for this crap to happen? I mean heck when Microsoft and Bungie found problms with Halo 3 ODST and they immediatly started to investigate the prob, but for Sony to say its a hardware problem???That is bull crap

This message has been edited since its posting. Latest edit was made on 28 Sep 2009 @ 23:38

429.9.2009 0:23

Originally posted by Tristan_2:
I have had problems with my PSP with the sreen when Dissidia Final Fantasy came out but with 6.00 it has been fixing itself but besides the point. What I am mad about is this issue is I remember from a video from Srew Attakk on a Hard NEws Video were a europe tv Program was going to go in depth on the problems the PS3 says it has and its failure rate problems, what was explained was Sony went as far as telling anyone in that country if I remember right disusses its problms a reporter does for tv or so would get sued for trying to ruin Sony's reputation, Then for this crap to happen? I mean heck when Microsoft and Bungie found problms with Halo 3 ODST and they immediatly started to investigate the prob, but for Sony to say its a hardware problem???That is bull crap
I'm we'll need a link to prove that first, otherwise your full of B.S.. I've NEVER heard that Sony was going to sue people for saying their PS3's failed. And i have yet to here one Independent study say PS3's have an excessive failure rate. Sounds like your making up a story to stir the pot.

I called Sony service about this issue and they laughed at me. So it's obvious they have no intention of fixing anybody's unit any time soon..which will be be bad PR for them. It amazes me that companies don't realize the power of bad word of mouth buzz on the internet. Even if it's just a few 100 units...by the end of next month it will be picked up by the mainstream media and then that will kill any momentum they had with the slims.

529.9.2009 1:22

It's funny one of the guys is complaining about not being to watch his most likely pirated R5 version of Bruno. Way to get them to listen. :)

629.9.2009 3:41

I've already had this theory for a long while now, the only surprise is that its taken so long for it to enter the spotlight. The exact same thing happened circa 1.9X all the way to 2.3X something.

729.9.2009 3:56

:o Sony's consoles screw up, too!? How come this isn't big news like the 360s RRoD is?

829.9.2009 5:18

Originally posted by Amak:
:o Sony's consoles screw up, too!? How come this isn't big news like the 360s RRoD is?
Because this isn't the 10-52% of PS3 owners or whatever the real percentage for failure is with Xbox 360s. Because this concerns like 0,1% of PS3 owners, if even that. Because this isn't about the whole damn console breaking up, this is software failure, which can be fixed with an update.

929.9.2009 5:25
pphoenix
Inactive

Originally posted by jookycola :

I'm we'll need a link to prove that first, otherwise your full of B.S.. I've NEVER heard that Sony was going to sue people for saying their PS3's failed. And i have yet to here one Independent study say PS3's have an excessive failure rate. Sounds like your making up a story to stir the pot.

I called Sony service about this issue and they laughed at me. So it's obvious they have no intention of fixing anybody's unit any time soon..which will be be bad PR for them. It amazes me that companies don't realize the power of bad word of mouth buzz on the internet. Even if it's just a few 100 units...by the end of next month it will be picked up by the mainstream media and then that will kill any momentum they had with the slims.
Sony were publicity flogged on the BBC's watchdog for a high failure rate, i think from memory Sony's own figures were into several thousand but they would not disclose this information to the BBC, i wonder why?

sony PR (professional liars) soon reacted to the BBC's scathing report.

i did submit it for afterdawn news but sony on prime time television is not NEWS according to the un-biased afterdawn.

http://www.bbc.co.uk/blogs/watchdog/2009..._yellow_li.html

Originally posted by sony yellow ring of death:
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.
Quote:
Sony repeatedly refuses to release the failure rate for that model, claiming that the information is "commercially sensitive".
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 5:29

1029.9.2009 5:56
fgamer
Inactive

I don't know why people think Sony's fail rate is so low. Keep in mind the 360 was failing but it didn't come out right away, it took some time like 1 or 2 years I believe. Sony just manages to hide their trail much better than Microsoft. The more advanced the technology the more chances of failure are introduced. And just for the record Sony's customer service is beyond HORRIBLE! Microsoft's customer service is bad, but you have a better chance of getting a free replacement with them. Sony on the other hand just have a "I don't care it's your fault attitude". Pay up!

1129.9.2009 6:13
pphoenix
Inactive

Originally posted by fgamer:
I don't know why people think Sony's fail rate is so low. Keep in mind the 360 was failing but it didn't come out right away, it took some time like 1 or 2 years I believe. Sony just manages to hide their trail much better than Microsoft. The more advanced the technology the more chances of failure are introduced. And just for the record Sony's customer service is beyond HORRIBLE! Microsoft's customer service is bad, but you have a better chance of getting a free replacement with them. Sony on the other hand just have a "I don't care it's your fault attitude". Pay up!
there is a fil rate that sony are covering up as the bbc watchdog exposed but i dont believe its as bad as the 360.

sony hiding the truth of the failure rates hiding behind their public relations (professional liars) staff is an utter disgrace

just w8 for the sony afterdawn bloggers (Public relations paid liars)to say stuff like "well microsoft/apple/hp/ect did it first", or "they do it so why cant we" bull crud.

1229.9.2009 8:35

Originally posted by sony yellow ring of death:
--------------------------------------------------------------------------------
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.

That is %2 genius. Now, where is my pay check Sony.

pphoenix, your mystic lack of logic has converted me to hate all things Sony. Will your next anti-Sony sermon be under the bridge? Will we try to get the Billy Goat Gruff after the meeting?

1329.9.2009 9:54
pphoenix
Inactive

Originally posted by glassd:
Originally posted by sony yellow ring of death:
--------------------------------------------------------------------------------
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.

That is %2 genius. Now, where is my pay check Sony.

pphoenix, your mystic lack of logic has converted me to hate all things Sony. Will your next anti-Sony sermon be under the bridge? Will we try to get the Billy Goat Gruff after the meeting?
ah cherry picking my post are you well done.

http://www.bbc.co.uk/blogs/watchdog/2009..._yellow_li.html

Quote:
Sony repeatedly refuses to release the failure rate for that model, claiming that the information is "commercially sensitive".
http://en.wikipedia.org/wiki/Public_relations#Spin

Quote:
Spin

In public relations, "spin" is sometimes a pejorative term signifying a heavily biased portrayal in one's own favour of an event or situation. While traditional public relations may also rely on creative presentation of the facts, "spin" often, though not always, implies disingenuous, deceptive and/or highly manipulative tactics. Politicians are often accused of spin by commentators and political opponents, when they produce a counter argument or position.

The techniques of "spin"s include selectively presenting facts and quotes that support one's position (cherry picking), the so-called "non-denial," phrasing in a way that assumes unproven truths, euphemisms for drawing attention away from items considered distasteful, and ambiguity in public statements.
public relations liars do so enjoy their pay checks.

1429.9.2009 10:04

You make it so easy.

Troll (Internet)
From Wikipedia, the free encyclopedia

"What is a troll?".
In Internet slang, a troll is someone who posts controversial, inflammatory, irrelevant or off-topic messages in an online community, such as an online discussion forum, chat room or blog, with the primary intent of provoking other users into an emotional response[1] or of otherwise disrupting normal on-topic discussion.[2]

This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 10:44

1529.9.2009 11:22

Originally posted by glassd:
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.

That is %2 genius. Now, where is my pay check Sony.
Exactly. So even if 75% of the 12,500 where 60gig models that would only be 9,375 OUT OF 2.5 MILLION....Um yeah, talk about "cherry picking", your point makes no sense or does nothing to warrant mass concern ppheonix.

And on a side note ~ glassd please refrain from instigating a situation with other aD members or your actions will be addressed accordingly. If you don't agree with what is said by someone then by all means "attack" the post and show it's invalidity, but don't attack the poster. Because then you are no better than him.
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 11:35

1629.9.2009 11:23

Quote:
Originally posted by Amak:
:o Sony's consoles screw up, too!? How come this isn't big news like the 360s RRoD is?
Because this isn't the 10-52% of PS3 owners or whatever the real percentage for failure is with Xbox 360s. Because this concerns like 0,1% of PS3 owners, if even that. Because this isn't about the whole damn console breaking up, this is software failure, which can be fixed with an update.
Sony won't release the actual failure rates which is much higher 1% on the basis that it will hurt their sales, which of course it will, if everyone finds out that Sony makes hardware out of the same material as every single other manufacturer it will just destroy them. Hard drives, CPUs, memory, they all fail. Microsoft and Sony are equally full of it, but people tend to blast Microsoft more than other companies.

1729.9.2009 11:40

Quote:
Originally posted by glassd:
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.

That is %2 genius. Now, where is my pay check Sony.
Exactly. So even if 75% of the 12,500 where 60gig models that would only be 9,375 OUT OF 2.5 MILLION....Um yeah, talk about "cherry picking", your point makes no sense or does nothing to warrant mass concern ppheonix.

And on a side note ~ glassd please refrain from instigating a situation with other aD members or your actions will be addressed accordingly. If you don't agree with what is said by someone then by all means "attack" the post and show it's invalidity, but don't attack the poster. Because then you are no better than him.
No problem. I will play nice.

1829.9.2009 12:43
pphoenix
Inactive

12,500 dead PS3's is down to THE YELLOW RING OF DEATH FAIL RATE not this new firmware damage.

those fail rates have yet to be added to the overall numbers of dead consoles.

Sony admitted that "12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007."

so fail rate for sony firmware is not yet available but it will be on top of the 12,500 that have already bricked in the UK.

If you have a damaged PS3 which is outside the limited 1 year warranty Sony will fix you console for you, for 128, they will only give you 3 months warranty on this REFURBISHED unit.

This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 12:45

1929.9.2009 13:14

Aye Sony do fix it for 128, and when my PS3 (60 GB) broke down with Y.L.O.D , i called up Sony and they repeatedly stuck to the answer that it was impossible to fix.
Funny though, after 10 minutes on youtube i had found video tutorials on how to fix it (Reflow Method) !
After an investment on 20 worth of kit, i had fixed my PS3 the next day!

and its still going strong After 6 Months ! =D

2029.9.2009 13:56

Originally posted by pphoenix:
12,500 dead PS3's is down to THE YELLOW RING OF DEATH FAIL RATE not this new firmware damage.

those fail rates have yet to be added to the overall numbers of dead consoles.

Sony admitted that "12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007."

so fail rate for sony firmware is not yet available but it will be on top of the 12,500 that have already bricked in the UK.

If you have a damaged PS3 which is outside the limited 1 year warranty Sony will fix you console for you, for 128, they will only give you 3 months warranty on this REFURBISHED unit.
The firmware update that is causing problems to some of the PS3 owners is not concidered a Failure by Sony, Microsoft or Nentendo. It does not add to the Failure rate. This firmware update is not Bricking consoles. 2.something update did Brick some PS3 consoles and thoes are considered Failures. This update, which fixed some problems with 3.00 has created some new bugs for some PS3 oners.

A firmware update like this that can be corrected will not be counted by any of the console manufacturers as a Failure. Does it piss PS3 oners off with this problem? Yes. Can it be fixed with a new firmware update? Yes. 3.01 is not bricking consoles. I hope this clears this up for you.

As far as your unrelated remark about the Warranty. That is true. Just like the xbox 360 warranty. MS's 3 year warranty only covers the RROD and error47?. It covers nothing else. If you send your 360 or Wii in, you will get a refurbished console at a cost. Not a new one. I hope this clears this up for you.
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 13:58

2129.9.2009 16:17

Originally posted by ammad123:
Aye Sony do fix it for 128, and when my PS3 (60 GB) broke down with Y.L.O.D , i called up Sony and they repeatedly stuck to the answer that it was impossible to fix.
Funny though, after 10 minutes on youtube i had found video tutorials on how to fix it (Reflow Method) !
After an investment on 20 worth of kit, i had fixed my PS3 the next day!

and its still going strong After 6 Months ! =D

That HAS to be a lie. YLoD is a generic component failure, not anything specific (though there are more likely and less likely candidates)...they COULDN'T know it's "impossible to fix" unless a technician actually looked at it.

2229.9.2009 16:46

Quote:
Originally posted by ammad123:
Aye Sony do fix it for 128, and when my PS3 (60 GB) broke down with Y.L.O.D , i called up Sony and they repeatedly stuck to the answer that it was impossible to fix.
Funny though, after 10 minutes on youtube i had found video tutorials on how to fix it (Reflow Method) !
After an investment on 20 worth of kit, i had fixed my PS3 the next day!

and its still going strong After 6 Months ! =D

That HAS to be a lie. YLoD is a generic component failure, not anything specific (though there are more likely and less likely candidates)...they COULDN'T know it's "impossible to fix" unless a technician actually looked at it.
2nd that.
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 16:49

2329.9.2009 16:48

My philosophy with updates, wait until other people have problems and they get fixed :P all of my systems are at least 2 updates backs.

2429.9.2009 19:01

Quote:
Quote:
Originally posted by ammad123:
Aye Sony do fix it for 128, and when my PS3 (60 GB) broke down with Y.L.O.D , i called up Sony and they repeatedly stuck to the answer that it was impossible to fix.
Funny though, after 10 minutes on youtube i had found video tutorials on how to fix it (Reflow Method) !
After an investment on 20 worth of kit, i had fixed my PS3 the next day!

and its still going strong After 6 Months ! =D

That HAS to be a lie. YLoD is a generic component failure, not anything specific (though there are more likely and less likely candidates)...they COULDN'T know it's "impossible to fix" unless a technician actually looked at it.
2nd that.
http://www.youtube.com/watch?v=U70SgRDVcBo
Follow this series and it CLEARY SHOWS A FIX FOR YLOD ! MY PLAYSTATION 3 is living testament! And the women on the phone consistently kept denying this was something they could fix !
Bloody hell!
DO Your research accurately Please and consider all aspects and solutions of problems before attacking my post as A LIE !
THE MOST likely candidate and almost certainly is the problem that is Easily fixed through the re-flow method! and i'm just telling you what sony told me! "i'm sorry sir, we cannot offer a fix to this problem, however, we will replace your system for 128 plus VAT"
:@
(Heres the Kit i bought !!!)
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?V...e=STRK:MEWAX:IT

http://cgi.ebay.co.uk/Arctic-Silver-5-3-...id=p3286.c0.m14

I LOVE my PS3, and hated sony for being such pathetic morons,if you want something done right, do it yourself as i say !
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 19:14

2529.9.2009 19:10

Originally posted by pphoenix:
12,500 dead PS3's is down to THE YELLOW RING OF DEATH FAIL RATE not this new firmware damage.

those fail rates have yet to be added to the overall numbers of dead consoles.

Sony admitted that "12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007."

so fail rate for sony firmware is not yet available but it will be on top of the 12,500 that have already bricked in the UK.

If you have a damaged PS3 which is outside the limited 1 year warranty Sony will fix you console for you, for 128, they will only give you 3 months warranty on this REFURBISHED unit.

So let me get this straight ~

In your first reply you talk about Watchdog's piece about YLOD and say

Originally posted by pphoenix:
by Sony's own admission, around 12,500 of the 2.5 million PlayStations sold in the UK have shut down in this way since March 2007.

Sony repeatedly refuses to release the failure rate for that model, claiming that the information is "commercially sensitive".
Which is referring to the 60GB model yet when I question it's validity & percentages you now "mysteriously" change your stance to some other topic about the firmware bricking percentages (which is the actual forum topic) when you where implying something else from the start!?!?....What's it going to be next then? Because the way I see it, the "cherry picking" is mainly coming from you.

But in all honestly it doesn't matter. I just find it funny how you always so quick and "loud" to throw specifically Sony under a bus CONSTANTLY but are not so quick to do the same for MS? And as far as your comment ~

Originally posted by pphoenix:
just w8 for the sony afterdawn bloggers (Public relations paid liars)to say stuff like "well microsoft/apple/hp/ect did it first", or "they do it so why cant we" bull crud.
Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...ks-for-turn-10/
This message has been edited since its posting. Latest edit was made on 29 Sep 2009 @ 19:22

2629.9.2009 21:22

My PS3 is updated to 3.01.
and works fine.

2729.9.2009 21:33

Originally posted by ammad123:
Follow this series and it CLEARY SHOWS A FIX FOR YLOD ! MY PLAYSTATION 3 is living testament! And the women on the phone consistently kept denying this was something they could fix !
Bloody hell!
DO Your research accurately Please and consider all aspects and solutions of problems before attacking my post as A LIE !
THE MOST likely candidate and almost certainly is the problem that is Easily fixed through the re-flow method! and i'm just telling you what sony told me! "i'm sorry sir, we cannot offer a fix to this problem, however, we will replace your system for 128 plus VAT"
:@

Well, you initially claimed they said it was "impossible to fix," not that they were only willing to replace your system instead of offering to fix it or telling you how to fix it (which his how MOST electronics are handled in a repair situation). So, in fact, you weren't totally clear on what you initially claimed. Sounds like they handled everything as expected and you're the uppity consumer who wants special treatment.

2829.9.2009 22:43

hmmm thank you for removeing my post

2929.9.2009 22:46

Sorry ammad123, my 2nd on the comment is that Sony service realy doesnt know much. They only follow prearanged questions from a manual. When those suggestions dont work, they tell you to send it in. They generaly cant offer any help with a hard ware problem.

3030.9.2009 4:27

I'd just like to point out that the BBC program has nothing do to with this. It was a consumer program relating to the hardware failure rate of the PS3, and it was full of sensationalism and bias. They couldn't substantiate any of their claims and both the BBC Trust as well as Ofcom have received numerous complaints about this program.

On the topic at hand: it's certainly conceivable that a number of consoles are negatively affected by a firmware update, as it has happened in the past. I've noticed in one game, namely Wanted - Weapons of Fate, that on occasion, I get a short 1 sec Freeze during certain explosions. Not sure if this is caused by the firmware update or not.

At any rate, if there are widespread problems, I'm sure a new firmware will be released to fix these issues at some point in time.

3130.9.2009 10:41

" The next user says that while he can still play games, the interface for media listings is "screwed", as he has to constantly scroll a list of content or it will "disappear"

This just goes to show how dumb some people can be. This was a feature added in 3.0. It is not a malfunction. It happens to everyone now.

3230.9.2009 13:10

Originally posted by glassd:
Sorry ammad123, my 2nd on the comment is that Sony service realy doesnt know much. They only follow prearanged questions from a manual. When those suggestions dont work, they tell you to send it in. They generaly cant offer any help with a hard ware problem.
Apology accepted =]

3330.9.2009 13:47
pphoenix
Inactive

Originally posted by Oner sony PR:

Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...urn-10/


get a free bravia for that comment? i see you are allowed to post baiting off topic posts, one rule for us eh.


regarding updates software of firmware, i would not bother to install any for at least a week as it appears since the introduction of hard drives in consoles we are all beta testers for half finished code, this statement also applies to the constant buggy half finished games.
This message has been edited since its posting. Latest edit was made on 30 Sep 2009 @ 14:33

3430.9.2009 13:48

Thanks ammad123. :-)

This message has been edited since its posting. Latest edit was made on 30 Sep 2009 @ 13:50

3530.9.2009 14:09

pphoenix you are starting to annoy people. People like you are the reasons that threads like this get shut down. You are going against the console sections moderator, do you think you are going to win this debate? I don't see you talking about the Xbox fail rate which I believe is over 50%. Electronics malfunction everyday. How many broken PS2s have you seen? I have had 4. That is why you buy an extended warranty. This is very similar to all the stupid people claiming that CoD4 bricked their ps3. When a machine breaks, people look for whatever cause that will satisfy them, and God forbid they tell you that they locked the PS3 in a cabinet with no ventilation. It is easier to blame Sony than yourself.

I smell Fanboy.

This message has been edited since its posting. Latest edit was made on 30 Sep 2009 @ 14:11

3630.9.2009 14:55

Originally posted by pphoenix:
Originally posted by Oner sony PR:

Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...urn-10/


get a free bravia for that comment? i see you are allowed to post baiting off topic posts, one rule for us eh.


regarding updates software of firmware, i would not bother to install any for at least a week as it appears since the introduction of hard drives in consoles we are all beta testers for half finished code, this statement also applies to the constant buggy half finished games.
You have had more than enough warnings about your continued baseless personal insults. The next time you make these claims about me you will be permanently banned and every account I find afterwords will be subject to the same as well. Although I am quite sure you are someone who has already been shown the door quite a few times already.
This message has been edited since its posting. Latest edit was made on 30 Sep 2009 @ 14:57

3730.9.2009 16:43

If people would indulge me i'd like to wade in on this thread. Its slightly off topic but relevant to the issues raised above.

After 14 months of owning a 40gig using 320gig WD HHD i suffered the YLOD failure, completely out of the blue. Machine just shut down. Sony helpline replaced my PS3 with a refirb, free of charge, with no questions asked. This unit lasted 2 weeks then suffered a bluray drive failure. This time the helpline gave me a bit more trouble. First off the assistant insisted the reason was a display resolution issue. I have a 1080p TV but they thought that re-adjusting to 720 would solve the problem. It obviously didn't! Secondly, they thought it was due to the replacement HDD. I switched back to the supplied 40gig HDD which made no difference. They then accepted it was a fault with the PS3 and again replaced it with another refirm 40gig unit. This functioned perfectly for 10 weeks then again, out of the blue, I suffered the YROD failure. Again, Sony helpline replace the unit free of charge.

In both cases of YROD, customer services told me it was an overheating issue and in the second YROD case, having pulled the WD 320gig drive it was roasting hot!

I have traded in my latest refirb unit for a brand new slim and so far no problems, but i won't be using my 320gig HDD as i am now thinking that that may have be the source of the overheating.

My point, in 2 out of 3 cases i can not fault customer services. 1 out of 3 cases it was a simple case of the operator following a preset script, and in the end i got my problem sorted. I just needed a bit of "following the script" myself.

To re-iterate a previously made point, these toys (like the xBox) are complicated pieces of kit and will got wrong form time to time. Look at modern cars for a similar example! I have been running FW 3.01 on my slim since the update came out and no problems yet (touch wood) but if i do have problems later then my previous experience with Sony customer services makes me confident that they will fix it, and speedily.

I'm sure many reckon me as a "fan boy" and both pphoenix and Oner (both whose knowledge and opinions far outweigh my own) will dissect my post to pieces. I just felt that this was the place to air my experiences.

3830.9.2009 18:37

Originally posted by BobH29:
I'm sure many reckon me as a "fan boy" and both pphoenix and Oner (both whose knowledge and opinions far outweigh my own) will dissect my post to pieces. I just felt that this was the place to air my experiences.
Not at all Bob (at least I wont). Your experience is not opinion, it is what your reality is and you are just informing people of it. I agree with you in that nothing is "fail proof" when it comes to anything man made.
This message has been edited since its posting. Latest edit was made on 30 Sep 2009 @ 18:38

391.10.2009 14:06
sixbelow
Inactive

I currently have 2 ps3s. The first is a launch 60 Gb and it's been goin strong for two years. The second is a 80 Gb MGS bundle and I have had nothing but problems with it. After the first 3 months I got the YLOD and Sony replaced it under warranty. Then 9 1/2 months later I get the 3.01 firmware and Im playing a game a it just locks up. I reset the system via the button on the unit. Lo and behold, as soon as it restarts NO DISC DRIVE. No DVDs. No CDs. No blurays. At this point my warranty is over by 23 days. I call Sony and pretty much demand that they replace it under warranty. The kid on the line grabs his supervisor (Nate) and okays it. So Sony is willing to take care of us, but we gotta fight for it. I know everyones experiences will vary but so far Sony has taken care of me and I thank them for it. It is BS that it's happened to me twice in a year. But at least I didn't have to shell out a dime to get it replaced.

So FYI Sony will take care of ya if you try hard enough and the circumstances are right

401.10.2009 16:34

Originally posted by sixbelow:
I currently have 2 ps3s. The first is a launch 60 Gb and it's been goin strong for two years. The second is a 80 Gb MGS bundle and I have had nothing but problems with it. After the first 3 months I got the YLOD and Sony replaced it under warranty. Then 9 1/2 months later I get the 3.01 firmware and Im playing a game a it just locks up. I reset the system via the button on the unit. Lo and behold, as soon as it restarts NO DISC DRIVE. No DVDs. No CDs. No blurays. At this point my warranty is over by 23 days. I call Sony and pretty much demand that they replace it under warranty. The kid on the line grabs his supervisor (Nate) and okays it. So Sony is willing to take care of us, but we gotta fight for it. I know everyones experiences will vary but so far Sony has taken care of me and I thank them for it. It is BS that it's happened to me twice in a year. But at least I didn't have to shell out a dime to get it replaced.

So FYI Sony will take care of ya if you try hard enough and the circumstances are right

It's fairly standard that many companies will have an unofficial 30 (sometimes even 60 or so) day grace period on warranties, but yeah, you gotta push a little for it and a supervisor usually needs to approve it.

4111.10.2009 5:25

Just a thought for all you peeps in the UK, we have a wonderful piece of legislation called "the sale of goods act", which states goods must be "fit for purpose",that is in this case I believe not breaking down after 15 months or whatever, however your case will be against the retailer not sony, as a rule of thumb 2 years is generally considered the norm for consumer electronics,if you have bought with a credit card even better, sue the card company,(usually the threat alone is enough), and they will do all the legwork for you, I know from experience I bought a dodgy camcorder in Lanzarote and still got all my money back and kept the camera!

4211.10.2009 5:41
pphoenix
Inactive

Originally posted by BobH29:
To re-iterate a previously made point, these toys (like the xBox) are complicated pieces of kit and will got wrong form time to time. Look at modern cars for a similar example!
I'm sure many reckon me as a "fan boy" and both pphoenix and Oner (both whose knowledge and opinions far outweigh my own) will dissect my post to pieces. I just felt that this was the place to air my experiences.
you mentioned the dreaded microsoft in a completely unrelated thread you are more than allowed to do that by all accounts.

check this out!

http://forums.afterdawn.com/t.cfm/f-33/p...803064/#4857595

Originally posted by oner:
But in all honestly it doesn't matter. I just find it funny how you always so quick and "loud" to throw specifically Sony under a bus CONSTANTLY but are not so quick to do the same for MS? And as far as your comment ~



Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...urn-10/


btw everything that is sold that fails within a few years is down to very poor manufacturing, and therefore should carry a minimum of a 5year guarantee, i don't see that stating something is "complicated" is any excuse for poor quality components, workmanship, etc.


telgordo you are absolutely correct, but ppl are not told & the companies make you jump through plenty of hoops with the aim of deterring you. And the time length for you to claim is 6years.
This message has been edited since its posting. Latest edit was made on 11 Oct 2009 @ 5:47

4312.10.2009 5:01
_Jadis_
Inactive

Originally posted by pphoenix:
Originally posted by BobH29:
To re-iterate a previously made point, these toys (like the xBox) are complicated pieces of kit and will got wrong form time to time. Look at modern cars for a similar example!
I'm sure many reckon me as a "fan boy" and both pphoenix and Oner (both whose knowledge and opinions far outweigh my own) will dissect my post to pieces. I just felt that this was the place to air my experiences.
you mentioned the dreaded microsoft in a completely unrelated thread you are more than allowed to do that by all accounts.

check this out!

http://forums.afterdawn.com/t.cfm/f-33/p...803064/#4857595

Originally posted by oner:
But in all honestly it doesn't matter. I just find it funny how you always so quick and "loud" to throw specifically Sony under a bus CONSTANTLY but are not so quick to do the same for MS? And as far as your comment ~



Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...urn-10/


btw everything that is sold that fails within a few years is down to very poor manufacturing, and therefore should carry a minimum of a 5year guarantee, i don't see that stating something is "complicated" is any excuse for poor quality components, workmanship, etc.


telgordo you are absolutely correct, but ppl are not told & the companies make you jump through plenty of hoops with the aim of deterring you. And the time length for you to claim is 6years.

getting banned for pointing out that a moderator is allowed to set the example by blatantly flaunting the forum rules. is this a valid reason for a ban or are your anti sony posts just too much for one moderator?

is afterdawn truly unbiased or are you linked in some way to the sony corporation?

4412.10.2009 8:31

Originally posted by _Jadis_:
Originally posted by pphoenix:
Originally posted by BobH29:
To re-iterate a previously made point, these toys (like the xBox) are complicated pieces of kit and will got wrong form time to time. Look at modern cars for a similar example!
I'm sure many reckon me as a "fan boy" and both pphoenix and Oner (both whose knowledge and opinions far outweigh my own) will dissect my post to pieces. I just felt that this was the place to air my experiences.
you mentioned the dreaded microsoft in a completely unrelated thread you are more than allowed to do that by all accounts.

check this out!

http://forums.afterdawn.com/t.cfm/f-33/p...803064/#4857595

Originally posted by oner:
But in all honestly it doesn't matter. I just find it funny how you always so quick and "loud" to throw specifically Sony under a bus CONSTANTLY but are not so quick to do the same for MS? And as far as your comment ~



Quit it. Seriously. It's getting old. Stick to the topic at hand and stop going off of your own (and others) unfounded, baseless ASSUMPTIONS with NO PROOF...again, I don't see you talking about how Microsoft ACTUALLY got busted doing this just the other day over at GAF ~ http://www.thebitbag.com/2009/09/28/infa...urn-10/


btw everything that is sold that fails within a few years is down to very poor manufacturing, and therefore should carry a minimum of a 5year guarantee, i don't see that stating something is "complicated" is any excuse for poor quality components, workmanship, etc.


telgordo you are absolutely correct, but ppl are not told & the companies make you jump through plenty of hoops with the aim of deterring you. And the time length for you to claim is 6years.

getting banned for pointing out that a moderator is allowed to set the example by blatantly flaunting the forum rules. is this a valid reason for a ban or are your anti sony posts just too much for one moderator?

is afterdawn truly unbiased or are you linked in some way to the sony corporation?
Hhhmm lets see, first post, created after a banned one, same conspiracy BS, same inherent disdain towards me....You think a new account is going to hide who you are? Goodbye.
This message has been edited since its posting. Latest edit was made on 12 Oct 2009 @ 8:34

4515.10.2009 20:22
SonyOneR
Inactive

Edited for content that violates forum rules.

This message has been edited since its posting. Latest edit was made on 15 Oct 2009 @ 22:15

4627.10.2009 7:24

Well another great day of raw-dawging Sony customers up the shoot dry...Great job fixing my PS3 it worked almost 6mo. I think I got a great deal 599 for the system, 149 for the first fix and now 149 to fix the same stupid shiz...It's doing the same thing the last one did not reading disk...I can still look at all the great porn sites and doggie paddle the web...But to play any of the 50 games I have "No Can Do" It looks great sitting there, But I guess I would have never had the problems I am now if I just never played it ...God why did I play all those new games...It's like I wanted it to crap-out on me...I should have left it in the box...I mean how crazy do you have to be pay all that money and expect it to work longer it did...Now I should have known better then to buy a system and play it/use it for what it's for...STUPID...STUPID...STUPID...ME

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