AfterDawn: Tech news

McAfee sued over pop-ups

Written by Andre Yoskowitz (Google+) @ 13 Apr 2010 22:15 User comments (27)

McAfee sued over pop-ups Melissa Ferrington and Cheryl Schmidt of California have sued the Internet security company McAfee this week, claiming that subscribers were "duped" into purchasing third-party services. They also claim credit card information was passed on to other firms without consent.
The suit has the possibility to go class-action, and the women are asking for monetary damages.

Going into more detail, the women describe that after purchasing McAfee software, a pop-up emerges with a giant "Try It Now" button.

"The pop-up, mimicking the look of the other pages on the McAfee site, thanks the customer for purchasing McAfee software, and prompts McAfee's customers to click a red button to 'Try it Now'...The pop-up contains no obvious visual cues or conspicuous text indicating that it is an advertisement for another product, or that clicking on 'Try it Now' will lead not to the delivery of the McAfee product but rather to the purchase of a completely different product. Instead, all the visual cues suggest that 'Try It Now' is a necessary step in downloading the McAfee software," reads the suit.

If you "Try It Now," you agree to pay $5 to some company called Arpu, which specializes in "one-click" purchases through ads.

ComputerWorld uncovered McAfee's partnership with Apru on their site: "Whenever a McAfee customer completes a purchase on McAfee.com, an ad will appear for a related product or service. Interested customers can choose to subscribe to the product or service using the billing method just entered in their recent McAfee.com purchase.This convenience to the customer streamlines the purchase flow and increases the overall conversion rate."

Both Ferrington and Schmidt said they were charged for PerfectDisk Live online disk defragmentation service. "A single click on the deceptive pop-up causes the purchase of an unwanted product from Arpu, a sale made without the knowledge or authorization of customers, using credit/debit card billing information that they have entrusted solely to McAfee," reads the suit.

McAfee would not comment other to say "No Comment."

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27 user comments

114.4.2010 0:33

Shouldn't be using McAfee anyway... at least the residential version.

214.4.2010 4:39

Shouldn't be using anything from McAfee...the only viruses that software detects is the viruses that McAfee writes...and it can't even detect some of those!

314.4.2010 7:07

never thought about it that way. so you think these virus protection companies write their own viruses?

414.4.2010 8:07
[MKDS] WiteNite67
Unverified new user

Originally posted by grkblood:
never thought about it that way. so you think these virus protection companies write their own viruses?
If you make a problem [Virus/Worm] exist, whether "Mentally" or "Physically", then that problem exists in reality within someones mind. Theoretically, if a glitch occurs on a PC, then the "Mental" or "Physical" aspect of that existence and the description/behaviour of the problem amounts to the thought that the Virus/Worm exists within your system.

514.4.2010 13:16

It is about time someone pulled the plug on this kind of deception. There are thousands of sites that charges you for free services (yellow print on white background). You will never see it but it was there.

614.4.2010 13:37

Mcafee Enterprise is one of the best AV software(i believe), and do Schools,Businesses,and even Government bodies. Mcafee script's known removal procedures, even if that removal procedures calls for fake virus to fill the spot of the real one.

of-course i've never actually had to use it, i've got my windows system locked down like Fort Knox and the only time i make my self vulnerable is when i play games.

Quote:
the greatest AV is general internet safety.


i get client Machines infected all the time and Mcafee Enterprise has Done a wonderfull job thus far.

714.4.2010 13:58

Originally posted by DXR88:
Mcafee Enterprise is one of the best AV software(i believe), and do Schools,Businesses,and even Government bodies. Mcafee script's known removal procedures, even if that removal procedures calls for fake virus to fill the spot of the real one.

of-course i've never actually had to use it, i've got my windows system locked down like Fort Knox and the only time i make my self vulnerable is when i play games.
Quote:
the greatest AV is general internet safety.


i get client Machines infected all the time and Mcafee Enterprise has Done a wonderfull job thus far.

Looks like we should stop playing games in the interest of better computer security. You would not need an Intel I7 processor for just office and windows.

814.4.2010 15:49

Originally posted by john_swan:
Originally posted by DXR88:
Mcafee Enterprise is one of the best AV software(i believe), and do Schools,Businesses,and even Government bodies. Mcafee script's known removal procedures, even if that removal procedures calls for fake virus to fill the spot of the real one.

of-course i've never actually had to use it, i've got my windows system locked down like Fort Knox and the only time i make my self vulnerable is when i play games.
Quote:
the greatest AV is general internet safety.


i get client Machines infected all the time and Mcafee Enterprise has Done a wonderfull job thus far.

Looks like we should stop playing games in the interest of better computer security. You would not need an Intel I7 processor for just office and windows.

do you always twist what people say to your benefit.

you don't have to drop security to play games but if you want the best Gaming experience, its best not to have anything that may interfere with traffic or files being processed

914.4.2010 16:50

Originally posted by DXR88:
Originally posted by john_swan:
Originally posted by DXR88:
Mcafee Enterprise is one of the best AV software(i believe), and do Schools,Businesses,and even Government bodies. Mcafee script's known removal procedures, even if that removal procedures calls for fake virus to fill the spot of the real one.

of-course i've never actually had to use it, i've got my windows system locked down like Fort Knox and the only time i make my self vulnerable is when i play games.
Quote:
the greatest AV is general internet safety.


i get client Machines infected all the time and Mcafee Enterprise has Done a wonderfull job thus far.

Looks like we should stop playing games in the interest of better computer security. You would not need an Intel I7 processor for just office and windows.

do you always twist what people say to your benefit.

you don't have to drop security to play games but if you want the best Gaming experience, its best not to have anything that may interfere with traffic or files being processed
Yes, but only when you have an opponent with equal communication skills otherwise the game is over to quickly.

Some of the software folks turned off AV to speed up the software build process. Their boss was impressed how quickly they could build the software. Their customer was not impressed when the automated factory was shutdown to remove a computer virus they included with the software distribution. All work in progress was lost. They were not running AV either because it slowed down the system. There must be a lesson here somewhere.
This message has been edited since its posting. Latest edit was made on 14 Apr 2010 @ 16:56

1015.4.2010 2:27

"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.

1115.4.2010 10:16

McAfee is garbage. Kaspersky is the best and doesn't put deceptive ads in their program.

I hope these people win millions. It's about time somebody stood up to these scumbag companies.

1215.4.2010 10:56

Originally posted by KillerBug:
"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.
Good advice, that's why i have one PC in the house is not connected to the internet.

1315.4.2010 12:58

Originally posted by Gnawnivek:
Originally posted by KillerBug:
"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.
Good advice, that's why i have one PC in the house is not connected to the internet.
I wholeheartedly agree. these days, the Internet is by far the largest provider of viruses and malware. Any computer not connected to the Internet is better off most of the times than one with the latest programs and updates.

In my line of work, we have a small network that NEVER connects to the Internet. NEVER! The only concerns we get from time to time about it is with malware from infected flash drives ...

*signature removed as was pointing to a 'blocked' page*
This message has been edited since its posting. Latest edit was made on 15 Apr 2010 @ 19:26

1415.4.2010 13:08

Originally posted by zdamian:
Originally posted by Gnawnivek:
Originally posted by KillerBug:
"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.
Good advice, that's why i have one PC in the house is not connected to the internet.
I wholeheartedly agree. these days, the Internet is by far the largest provider of viruses and malware. Any computer not connected to the Internet is better off most of the times than one with the latest programs and updates.

In my line of work, we have a small network that NEVER connects to the Internet. NEVER! The only concerns we get from time to time about it is with malware from infected flash drives ...
Which is safe, since the infected flash drives can't go anywhere, because the computer is not on-line. You know what else is so cool about a computer not connected to the internet? No one want to use it! That's pretty sweet, because i hate guests make a "mess" on my computers whenever they come over and surf web or check e-mails.

1515.4.2010 20:16

Originally posted by Gnawnivek:
Originally posted by KillerBug:
"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.
Good advice, that's why i have one PC in the house is not connected to the internet.
Software vendors sometimes distribute computer viruses. We found Michaelangelo virus on read only MS DOS 4.01 distribution media. Any media may contain computer virus. So you should consider AV even for stand alone system.

1615.4.2010 20:21

Originally posted by Gnawnivek:
Originally posted by zdamian:
Originally posted by Gnawnivek:
Originally posted by KillerBug:
"There must be a lesson here somewhere."

Yes, the lesson is that you don't compile code on the same machine that you use to download porn...at least not if you turn off the virus scanner.

A stand-alone PC does not need AV software...even if you are writing code with it.
Good advice, that's why i have one PC in the house is not connected to the internet.
I wholeheartedly agree. these days, the Internet is by far the largest provider of viruses and malware. Any computer not connected to the Internet is better off most of the times than one with the latest programs and updates.

In my line of work, we have a small network that NEVER connects to the Internet. NEVER! The only concerns we get from time to time about it is with malware from infected flash drives ...
Which is safe, since the infected flash drives can't go anywhere, because the computer is not on-line. You know what else is so cool about a computer not connected to the internet? No one want to use it! That's pretty sweet, because i hate guests make a "mess" on my computers whenever they come over and surf web or check e-mails.
To keep computer virus off your computer keep it powered off.

1716.4.2010 10:17

^ lol, that defeats the purpose of have a computer then :)

1816.4.2010 10:17

^ lol, that defeats the purpose of have a computer then :)

1916.4.2010 22:02

Well as I have said for along time now, stay away from McAfee, Norton, Trend. You will pay dearly


Originally posted by grkblood:
never thought about it that way. so you think these virus protection companies write their own viruses?
VET from my understanding did, but I could be wrong
This message has been edited since its posting. Latest edit was made on 16 Apr 2010 @ 22:08

2016.4.2010 22:17
Paula_X
Inactive

Quote:
the greatest AV is
linux ..

paid av is a ripoff.. plain and simple.. WHY do they need you to pay every year if they don't have some eyes towards deliberate manipulation? (maybe only by deliberate omission rather than direct malware creation.. I don't like to directly accuse the "security" companies who seem to be able to release "signatures" of malware before most malware writers have even worked out how to use them.. while doing nothing about things like vundo and zlob which have been about for how long now??).. free alternatives are available which do exactly the same job anyway.. it's just that this crapware is forced on people who buy new hardware with illegal bundling and monopolistic anti competitive methods.. so people think (like windows) that "the manufactures put it on here.. it must be good" .. hahahaha .. do you always put the same brand of fuel or oil in your car as it came with from the showroom??.. didn't think so..
The worst screwed up infected systems I see ALWAYS have paid av "solutions" on them.. the ones with avast and avg always seem to be clean (or at least nothing really nasty).. which does reinforce the suspicions that the makers of the paid junk are up to something...

I don't even have any antivirus.. not required.. and it's so nice to USE my hardware for it's intended purpose when I turn it on, instead of wasting hours every week "protecting and securing" a crapware unsecure poorly built paid for operating system.

2116.4.2010 22:36

I have more computers coming into my shop with infestations while using free av than paid for.
I used love free av until I was given NOD32 for free and I will not use a free av on my computer ever again. They just don;t cut the mustard


Windows 7 HP 64x, AMD x6 1100T 3.3GHz, 8 Gig Ram,1 x LG DVD Burners, Gigabyte GTX560, 1 x OCZ 60GB SSD 1 x Seagate 1TB, 32" LCD Monitor

2216.4.2010 23:10

Originally posted by Paula_X:
Quote:
the greatest AV is
linux ..

paid av is a ripoff.. plain and simple.. WHY do they need you to pay every year if they don't have some eyes towards deliberate manipulation? (maybe only by deliberate omission rather than direct malware creation.. I don't like to directly accuse the "security" companies who seem to be able to release "signatures" of malware before most malware writers have even worked out how to use them.. while doing nothing about things like vundo and zlob which have been about for how long now??).. free alternatives are available which do exactly the same job anyway.. it's just that this crapware is forced on people who buy new hardware with illegal bundling and monopolistic anti competitive methods.. so people think (like windows) that "the manufactures put it on here.. it must be good" .. hahahaha .. do you always put the same brand of fuel or oil in your car as it came with from the showroom??.. didn't think so..
The worst screwed up infected systems I see ALWAYS have paid av "solutions" on them.. the ones with avast and avg always seem to be clean (or at least nothing really nasty).. which does reinforce the suspicions that the makers of the paid junk are up to something...

I don't even have any antivirus.. not required.. and it's so nice to USE my hardware for it's intended purpose when I turn it on, instead of wasting hours every week "protecting and securing" a crapware unsecure poorly built paid for operating system.
The AV company provides a service to protect your computer system against threats which could disable it. They outsourced product development and product support because they could not find anyone that would work for the wages they now pay over here. You pay protection money for your computer system. Most of the time your AV software protects your computer against a threat. For an additional charge they will provide you a person with limited English skills to attempt to restore your computer to an operational status with no guarantee. It does sound a little like protection money.

John Swanson

2317.4.2010 4:36

Originally posted by bluedogs:
I have more computers coming into my shop with infestations while using free av than paid for.
I used love free av until I was given NOD32 for free and I will not use a free av on my computer ever again. They just don;t cut the mustard
Agreed; I use Eset Security Suite because it has NOD32, plus a firewall built to the same high standards. The spam scanner is junk, but I don't need it anyway.

There are a lot of free scanners, and most are better than Norton or McAfee, but that still does not make them good enough for me.

BTW...Next time I have to order, I'm just getting the scanner; I've fallen in love with Comodo firewall.
This message has been edited since its posting. Latest edit was made on 17 Apr 2010 @ 4:40

2417.4.2010 4:46

Originally posted by KillerBug:
Originally posted by bluedogs:
I have more computers coming into my shop with infestations while using free av than paid for.
I used love free av until I was given NOD32 for free and I will not use a free av on my computer ever again. They just don;t cut the mustard
Agreed; I use Eset Security Suite because it has NOD32, plus a firewall built to the same high standards. The spam scanner is junk, but I don't need it anyway.

There are a lot of free scanners, and most are better than Norton or McAfee, but that still does not make them good enough for me.

BTW...Next time I have to order, I'm just getting the scanner; I've fallen in love with Comodo firewall.
I use the NOD32 av, ZA Firewall IOBit360 and Malwarebytes and none of the rogue fake antivirus crap can not get in. Tested it on many known websites and eachtime this combination blocks em out

2517.4.2010 11:17

Originally posted by bluedogs:
Originally posted by KillerBug:
Originally posted by bluedogs:
I have more computers coming into my shop with infestations while using free av than paid for.
I used love free av until I was given NOD32 for free and I will not use a free av on my computer ever again. They just don;t cut the mustard
Agreed; I use Eset Security Suite because it has NOD32, plus a firewall built to the same high standards. The spam scanner is junk, but I don't need it anyway.

There are a lot of free scanners, and most are better than Norton or McAfee, but that still does not make them good enough for me.

BTW...Next time I have to order, I'm just getting the scanner; I've fallen in love with Comodo firewall.
I use the NOD32 av, ZA Firewall IOBit360 and Malwarebytes and none of the rogue fake antivirus crap can not get in. Tested it on many known websites and eachtime this combination blocks em out
You could have a false sense of security. You think like that until you do a low level format on your harddrive, remove the display adapter you added because the recovery software wants everything like it was when you purchased your system, restore the software that came with your computer from DVD you spent hours searching for, purchase another "Internet Security Suite" because you lost faith in your current one, download updates from your computer manufacturer, update windows and find out you can not find the installation CD-R for your printer. Do this once a week until the "internet Security Suite" company develops a way to detect and remove the latest computer virus. Now you install the other software and download updates. You lost several years of e-mail. You are now ready to install your display adapter and can not find the driver software. You download the latest display adapter driver. Now you live in the real world.

2617.4.2010 18:44

Never had that problem to be honest john_swan.
I never do low level formats. I know for a fact it blocks what I say it does, dont believe me? give it a go, you will be surprised.
I don't use Security Suites as they are a waste of money imo.
When I have to format I have no problems. I have done it enough times to know what I can get away with.

273.9.2011 11:59
Roundabout
Unverified new user

I managed to get ALL of my money paid back into my account.

What I did was email the following guy from McAfee office, his email address ...
Mathew_Donoghue@mcafee.com

What I emailed to him ...

My account is being direct-debited (from Arpu Inc) every month = US$4.95
And the accounts transaction detail shows TB +* PerfectSpeed 202-4461821

Seems that there is/was a link with mcafee and Arpu inc. is this correct?
Many people who bought product on line with McAfee seem to have been similarly affected.

Arpu Inc. is still taking my money every month, but Arpu Inc. cannot be tracked down anywhere!
Their web site is offline, no phone number, yet they keep taking money.

Can I have this direct debiting cancelled and a total refund of my money!

Anyway this can be resolved?

Regards
Mr - - - - -

-----------------------------------------------------------------------------------

Mathew Donoghue then forwarded my email to the Try & Buy Support Department.
They responded with the following email ...

Mr - - - - -
McAfee contacted us to indicate you wished to be canceled and refunded. I would like to let you know that we have done so. You will receive a total refund of $84.15 which will process to the same card/account it was being billed to. This will come across as single monthly refunds of $4.95.

We apologize for any inconvenience we may have caused.

Thank you and have a great day,

Try & Buy Support Department
E-mail: support@tryandbuy.com
Homepage: www.tryandbuy.com

-----------------------------------------------------------------------------------

To their credit both McAfee and Try and Buy acted very quickly. My money re-appeared back into my bank account within about 1 week.
I then emailed them both back to to thank them for their quick response.
Hope this helps.

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