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Amazon introduces new Kindle HDX tablets and new 'Mayday' tech support feature

Written by Andre Yoskowitz (Google+) @ 25 Sep 2013 1:05 User comments (8)

Amazon introduces new Kindle HDX tablets and new 'Mayday' tech support feature Amazon has introduced new higher-end Kindle Fire tablets, dubbed HDX, in 7-inch and 8.9-inch varieties.
The displays feature very nice resolutions, 1920x1200 at 323 ppi for 7" and 2560x1600 at 339 ppi for the 8.9" and under the hood are quad-core Snapdragon 800 processors running at 2.2GHz. Amazon boasts that they are the only company offering clock speeds above 2GHz.

In addition, the company has dropped the weight of the larger tablet to 13.2 ounces, 34 percent lighter than the second-generation Kindle Fires. The tablets will launch with Fire OS 3.0, which upgrades and improves on many of Amazon's popular features such as X-Ray, Cloud Collections and Goodreads. The company says battery life is much improved, as well, with up to 11 hours of mixed use, and 17 hours of reading.

Amazon has added dual stereo speakers with Dolby Digital Plus audio and virtual 5.1 multi-channel surround sound, and dual cameras, 2MP/8MP with 1080p video recording capability.

"It's been just two years since we introduced the first Kindle Fire, and the team is innovating at an unbelievable speed," said Jeff Bezos, Amazon.com Founder and CEO. "2.2 GHz processor, 339 ppi display, new 34% lighter design, Fire OS 3.0, and new exclusive features like the Mayday button, X-Ray for Music, Second Screen, and Prime Instant Video downloads. We've worked hard to pack this much hardware, innovation, and customer obsession into these prices."

The new Mayday feature is an exciting innovation, as well. By hitting the "Mayday button" you are connected to an Amazon expert in under 15 seconds who can remotely guide you through any hardware or software question you may have, 24/7/365, free of charge.

Available today for pre-order, the HDX 7 starts at $229, with a 4G version available for $100 more. The HDX 8.9 starts at $379. The HDX 7 will start shipping on October 18th and the larger model will ship on November 7th.

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8 user comments

125.9.2013 13:56

Lame!

Kindle anything is so geared to just reading books..........the one thing I don't care about as all the reading I want is on the web.

Galaxy Note 10.1 is supreme.

225.9.2013 14:36

Originally posted by hearme0:
Lame!

Kindle anything is so geared to just reading books..........the one thing I don't care about as all the reading I want is on the web.

Galaxy Note 10.1 is supreme.
I had the original and I disagree with you. Even to the lay person, this little gadget does more than just books. It has access to many of the same apps as other Android tablets. The newer models are beefier and it's a great alternative to the Galaxy tabs for the price.

And if you're a techie, you could just wipe the stock OS and put on your own flavor of Android.

325.9.2013 15:44

Originally posted by SProdigy:
Originally posted by hearme0:
Lame!

Kindle anything is so geared to just reading books..........the one thing I don't care about as all the reading I want is on the web.

Galaxy Note 10.1 is supreme.
I had the original and I disagree with you. Even to the lay person, this little gadget does more than just books. It has access to many of the same apps as other Android tablets. The newer models are beefier and it's a great alternative to the Galaxy tabs for the price.

And if you're a techie, you could just wipe the stock OS and put on your own flavor of Android.
I totally agree with you! Beefy specs and at a very good price. I'm definitely going to consider buying one. Great bang for my buck!

425.9.2013 18:53

All those nice specs don't amount to too much with no expandable memory for the stuff which will make use of them. I skipped last year's Fire for that reason alone. I can squeeze only a paltry number of comic books on my first gen along with my literature; let alone apps, music, or movies. Upon discovering this I regretted my decision of the Kindle over the Nook, but I suppose that didn't help them too much.

I also take some issue with the odd resolution. What could a vertical resolution of 1200 serve that would outweigh the annoyance of the poor resizing of 1080p video? Yuck.

Still, the support feature sounds like a cool addition for those of us who wouldn't buy the thing with the intent of putting a custom ROM on it, the specs are rather nice, and I'm quite fond of how the Kindle tablets have looked.

This message has been edited since its posting. Latest edit was made on 25 Sep 2013 @ 18:58


525.9.2013 23:39

Originally posted by hearme0:
Lame!

Kindle anything is so geared to just reading books..........the one thing I don't care about as all the reading I want is on the web.

Galaxy Note 10.1 is supreme.
You're right. You are lame!

Life is good!
GrandpaBruce - Vietnam Vet - 1970 - 1971
Computer: Intel Core i7-920 Nehalim;Asus P6T Deluxe V2

626.9.2013 5:13

Originally posted by nintenut:
...I also take some issue with the odd resolution. What could a vertical resolution of 1200 serve that would outweigh the annoyance of the poor resizing of 1080p video? Yuck...
Believe it or not, the media player you use for playback will make a big difference when resizing video. For instance, both MX Player and BSPlayer are better at rescaling than the stock Android player.

727.9.2013 11:07

That 1200 resolution also lets you keep your soft buttons while watching 1080p in unscaled resolution. Not to mention more screen real estate when watching 1.85, 2.2, and 2.35 aspect ratios, which many movies are shot in.

I'd rather more nexus software so I could get out of the Amazon walled garden, but those specs beat the Galaxy 7 FHD at the same price point (assuming RAM and storage match).

827.9.2013 12:20

I get around the small storage space by using cloud storage services such as Dropbox, Box, Google Drive, etc. Let's be honest with ourselves. Do we really need a bunch of movies or books that we'll never watch or read. It's just clutter. Better to download it when I need it and not spend more for larger storage.

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