News written by James Delahunty (May, 2016)

A Finnish woman turned up at Microsoft offices demanding help after a Windows 10 update rendered her computer useless.

Microsoft has come under fire for how aggressively it pushes users of older versions of Windows to upgrade to its shiny new Windows 10 consumer operating system. Some even go as far as to accuse the Redmond-based giant of deception. When users do decide to give in to the constant nagging and upgrade, they would hope for a painless transition but that hasn't always been the case.

In Finland, one lady turned up at Microsoft offices demanding to be helped after a botched attempted update from Windows 7 to Windows 10. According to reports out of Finland, she even threatened to sue the company if she wasn't helped.

Leena Aro's attempted upgrade to Windows 10 resulted in nothing more than a black screen with a spinning circle that never moved on to anything else. After failing to restore her PC to Windows 7, Aro had enough and decided to confront someone at Microsoft. Aro is a photographer and had thousands of images stored on her PC that she was naturally concerned about.

"On Monday, I went to their offices. Surprisingly, they allowed me in, when I threatened to sue them," she said, according to digitoday.fi.

Microsoft has announced plans to streamline its smartphone business, trimming more than 1,850 jobs mostly in Finland.

Having completed the purchase of Nokia's handset only a couple of years ago, Microsoft now plans to drastically trim its smartphone business with the loss of around 1,850 jobs worldwide. Approximately 1,350 of these jobs are located in Finland, where Microsoft plans to shut its research and development site in Tampere.

The Redmond-based firm bought Nokia's once-dominant handset unit for $7.2 billion in 2014.

"We are focusing our phone efforts where we have differentiation -- with enterprises that value security, manageability and our Continuum capability, and consumers who value the same," said Satya Nadella, chief executive officer of Microsoft.

"We will continue to innovate across devices and on our cloud services across all mobile platforms."

Microsoft will continue to support its Lumia smartphones and the development of Windows 10 Mobile, but its unclear whether it will develop new phones.

The firm will write down $950 million due to these changes, of which approximately $200 million will relate to severance payments.