User User name Password  
   
Friday 29.8.2008 / 04:01 PM
Search:        In English   Suomeksi   På svenska
afterdawn.com > news > powerdvd users complain about hd issues
Show topics
News
News

PowerDVD users complain about HD issues

12 February 2007 8:39 by James "Dela" Delahunty | 20 comments

PowerDVD users complain about HD issues Users of Cyberlink's PowerDVD Ultra software are complaining about several problems occurring while trying to playback high definition video from either format on their PCs. PowerDVD Ultra supports both Blu-Ray and HD DVD movies (even includes support for Microsoft's Xbox 360 HD DVD add-on drive) making it an ideal and attractive solution to those interested in HD video.

However, complaints about the software seem to be gathering on Cyberlink's forums since a matter of days after the software's release. Some users are getting very impatient waiting for assistance from Cyberlink, or a fix that will make this $100 piece of software work properly. Some have already run out of patience and filed complaints with the Better Business Bureau....

Complaint Description:
Cyberlink is selling software that is said to be able to play HD-DVD / Blu-Ray DVD's on your PC should your PC meet their requirments. Many people are buying this software after being told their PC/Hardware was in compliance and it still doesn't work. If you Google: Error 0103, you'll see the problem that people are having. They have only a pay support phone line, all their other phone numbers are disconnected or on an answering machine. I have filed complaints online with their "support options" and received no replies. I have posted messages on their online message board and there are a lot of others with my same problem. What's worse is that there is no communication from the company even from their own website. I want a refund for the software but they're simply ignoring everyone while continuing to take orders for software that doesn't work like they're advertising.
Sources:
Cyberlink Forum
Engadget HD


Permalink to this article

Get AfterDawn's news to your favourite feed reader! Share this story with your friends!
 

 
Related articles:

  • Cyberlink products support AVCHD format (27 March 2007)
  • Cyberlink announces Vista support (16 February 2007)
  • Cyberlink denies PowerDVD problem created BackupHDDVD (2 January 2007)
  • PowerDVD Ultra for HD DVD and Blu-ray playback (2 January 2007)
  •  

    « Previous news article
    Homes with HDTV to treble by 2011
    Next news article »
    EMI leaning towards unprotected MP3 downloads?
     Post your comment
    Discuss this article! 
    PocketQs (Newbie) 12 February 2007 8:47 Send private message to this user   
    no complaint's from me, I Surpass requirements, maybe they should look at their hardware, works fine for me in all formats
    jetyi83 (Member) 12 February 2007 8:54 Send private message to this user   
    i hate the new powerdvd. it wont even play dvd's that are on my hard drive. It wont open up an ifo file like the older version used to and play them as a normal dvd. It is supposed to but it doesnt work.
    solarf (Member) 12 February 2007 10:46 Send private message to this user   
    how many ppl are having this issue??
    hughjars (Inactive) 12 February 2007 11:51 Send private message to this user   
    More than a few.
    borhan9 (AfterDawn Addict) 12 February 2007 18:18 Send private message to this user   
    My thing would be wouldn't you wait till the software gets passed the initial stages first and then when it works regularly then go and get it.
    tabletpc (Inactive) 12 February 2007 19:45 Send private message to this user   
    are you using vista

    if so this would explain a lot if not then theres nothing i can do

    i installed this for my xbox 360 HD DVD drive with no issues what so ever in windows vista but when i try it on windows xp i get error codes that i dont even understand

    this is why i went to windvd because not only is the dvd playback in the 360 made by windvd but microsoft hired them because of there great software kinda gets you thinking if you have any special edition version's of lord of the rings powerdvd just crashes or wont even read the disk where windvd works without any issues
    pigfister (Inactive) 12 February 2007 22:08 Send private message to this user   
    i was having no issues with my power dvd until after i installed windows media player 11, after that i was locked out of music folders, folders became none responsive dvd's failed to play and hung for ages. i then tried to roll back to previous ver of media player in add remove, it stated it had been done and needed to be rebooted. restarted pc and then tried to remove the win media player 11 java but it stated there was programme on my pc that needed it(win media player 11). did format of pc did not install win media 11 now all is fine and working again!
    pigfister (Inactive) 12 February 2007 22:30 Send private message to this user   
    it also deleted all my previous system restore points and only left me with 1 useless point after the install also windows firewall kept activating itself.
    ZippyDSM (AfterDawn Addict) 13 February 2007 3:27 Send private message to this user   
    I think they didn't beta test this enough,oh well now and then software gets screwed up and they have to release a working patch for it.

    this is a annoyance they will fix I hope.
    advent (Newbie) 13 February 2007 9:17 Send private message to this user   
    A little off topic regarding HD DVD and Blu-ray.
    I recently purchased the latest lite-on dvd writer which came bundled
    with PowerDVD 6 and it wont play any of my films-either from my HD or
    DVD disc.
    VLC plays everything just fine.
    I've emailed cyberlink (6 days ago) but still waiting a reply.
    So much for customer service!!!
    ZippyDSM (AfterDawn Addict) 13 February 2007 9:48 Send private message to this user   
    advent

    VLC is as unstable for most to meh I caulk it up to new media and such
    plutonash (Member) 14 February 2007 6:18 Send private message to this user   
    This is why you dont play for Video playback software. Download it!
    ZippyDSM (AfterDawn Addict) 14 February 2007 7:01 Send private message to this user   
    plutonash
    meh the better pay for software is easier to use but like anything else its imperfect I dislike VLC it has a clunky GUI cant save settings and subtitles are horrid looking MPC is better but has its own nuances that can make it a pain.
    pigfister (Inactive) 15 February 2007 5:44 Send private message to this user   
    Originally posted by advent:
    A little off topic regarding HD DVD and Blu-ray.
    I recently purchased the latest lite-on dvd writer which came bundled
    with PowerDVD 6 and it wont play any of my films-either from my HD or
    DVD disc.
    VLC plays everything just fine.
    I've emailed cyberlink (6 days ago) but still waiting a reply.
    So much for customer service!!!
    i dont believe that power dvd 6 was compatible with HD-DVD, Blu-ray, you need pDvD ver 7.2
    plazma247 (Newbie) 16 February 2007 5:32 Send private message to this user   
    Correct powerDVD 6 is unable to play HD Video, however 7 Beta Did although didnt play all HD content properly, then then removed support from 7 until the BD - HD version came out which is 7.2

    Its worth noting the following will give issues with powerDVD 7.2 where as nearly worked properly in 7 normal.

    If ur using multiple monitors, it freaks playing HD however if ur on the same GPU using multi output or 2 cards the same, maybe xfire or sli it appears to work ok with hd, well does in vista, but i did find aload of people compaining that it caused problems. Use something like ultamon 2 create a special powerdvd icon for playing hd and set ultra mon to disable the additional displays on program launch and return on exit.

    Secondly if u have either, nvidia dvd codecs or FFDShow or some codec pack thats installed the FFDShow HD playback codecs ur gona get issues, best thing to do is to get DirectShow filter manager off google and rip out everything you dont need in the way of hd codecs.

    And can confirm it wont launch ifo files anymore but u can goto load media on drive option and still play it :)

    Hope that throws light on somepeoples probs ;-)
    itspp (Newbie) 16 February 2007 10:54 Send private message to this user   
    Haha! I downloaded a torrent of PowerDVD Ultra HD edition... glad I discovered that this piece of crap program didn't work BEFORE being duped into paying $100 for it!

    +1 for file sharing.
    vamsilak (Member) 23 November 2007 18:23 Send private message to this user   
    is there any softy that can play the hd content from the harddrive
    i back up my kingkong just to see

    vlc player doesn't play
    powerdvd ultra is not playing
    but it is playing from the drive good
    anyhelp will be appreciated
    or is there any other softy that plays my backup hd kingkong
    CR8VDO (Newbie) 12 January 2008 12:16 Send private message to this user   
    Re-install version 6.6. The first time you use it, you will get a popup telling you you must upgrade. Ignore the warning and go to configuration. In configuration, go to player tab and deselect "automatically connect internet for software update. That's it!
    NEVER UPGRADE AGAIN!
    alexvi (Newbie) 17 May 2008 19:27 Send private message to this user   
    All those excuses about hardware/drivers ... are nothing more than excuses. My Cyberlink PowerDVD 7.3 Ultra does play everything but those newer Blu-ray disks that are in BD+ format. It just hangs on them. Cyberlink tech support are saying I should update my drivers, because they were released about a year ago, but they are still current and recommended by nVidia for my videocard. But they are just lying, looking for an excuse to stall the support case. If there was an opportunity for me, an Australian, to join that lawsuite, I'd do it without hesitation.
    plazma247 (Newbie) 17 May 2008 20:19 Send private message to this user   
    http://www.engadget.com/2008/03/19/slyso...-blu-ray-discs/

    maybe you should have a look at just bypassing the bd+ ;)
     Post your comment
     

    Subscribe to our newsfeed

    Get the latest headlines delivered directly to your favourite RSS reader or content aggregation service by using the links below.

    AfterDawn.com: News - RSS feed
    Add to Google
    Add to My Yahoo!
    Add to MyMSN

    Search for headlines

    Search through our news archive.

    Last week's most popular software downloads

    Digital video: AfterDawn.com | AfterDawn Forums | DVD X Copy Forums
    Music: MP3Lizard.com
    Gaming: Blasteroids.com | Blasteroids Forums
    Software: Software downloads
    Blogs: User profile pages
    RSS feeds: AfterDawn.com News | Software updates | AfterDawn Forums
    International: AfterDawn in Finnish | AfterDawn in Swedish | download.fi | fin.MP3Lizard.com
    Navigate: Search | Site map
    About us: About AfterDawn Ltd | Advertise on our sites | Rules, Restrictions, Legal disclaimer & Privacy policy
    Contact us: Send feedback | Contact our media sales team
     
      © 1999-2008 by AfterDawn Ltd.