Google stops online sales of the Nexus One smartphone

I think buyers also wanted a face they could shout at if it went wrong.
or even some ears they could shout into.

Google is great, I, like pretty much everyone, use lots of their products. But it must be said they don't really have any kind of help system other than unofficial forums.

We all hate zombie call centres, but we hate them because they are of little help. You can get less help then no one official to speak to at all.

having said that, i didn't buy an n1 from them, so perhaps they did have a call centre and i'm talking out of my arse. But frankly, i got an htc desire instead.

I got a nexus one and I love it. I liked the option to buy it online but I would have liked it if I could have got a subsidized phone from one of my local carriers more.

The reason I didn't buy one was they had zero pre-sales support. Everything looked good, but I had an important question to ask about it (which I don't remember right now). I called the support phone number and was surprised to find there was absolutely no way to speak with someone until you already owned the phone. In my experience, the best support usually comes BEFORE the sale and then fizzles quickly after you already invested. I decided to make due with my current device.