AfterDawn: Tech news

Microsoft investigates phantom Windows Phone 7 data reports

Written by James Delahunty (Google+) @ 11 Jan 2011 12:51 User comments (6)

Microsoft investigates phantom Windows Phone 7 data reports Microsoft has confirmed that it is investigating online reports from its users of "phantom" data usage over mobile networks.
Several net forums have been buzzing with complaints and questions about what could be using so much data in the background on Windows Phone 7 devices. Some are complaining that their handsets are using up between 30MB and 50MB per day, eating into their data allowance with the provider.

"I received an e-mail from AT&T saying that I was close to my 2GB data limit which truly shocked me as I feel I do not use data that much," a phone owner called Julie said on the Supersite for Windows forum. "I went and looked at my AT&T account online and noticed that my phone was sending huge chunks of data seemingly in patterns."

Some have speculated the problem could be the software sending excessive feedback to Microsoft about the software's performance, or that handsets might be opting to use a 3G connection instead of an available Wi-Fi connection to handle certain tasks.

"We are investigating this issue to determine the root cause and will update with information and guidance as it becomes available," a Microsoft spokesperson said.

Previous Next  

6 user comments

111.1.2011 13:44

Hopefully those subscribers get their allowed data back for this.

211.1.2011 22:36

...but probably not. I really feel sorry for those people with the 100MB plans who are paying overages by the third of each month. Oh wait, they are trying to contribute to the success of this terrible OS...they deserve what they get!



312.1.2011 17:42

Lol,Windows Mobile Updates.


Powered By

412.1.2011 21:37

Originally posted by KSib:
Hopefully those subscribers get their allowed data back for this.
why would they? mobile carriers like at&t and verizon have millions of customers who are using different types of devices. they can't see what someone is doing with their phones, only the amount of data being transferred. who is to say that one person's data usage is unintended vs another who is doing a data intensive task at regular intervals. its an issue with the phone that YOU decided to plunk your money down on, not the network. the carrier isn't responsible for that.

513.1.2011 2:55

Originally posted by Ryoohki:
Originally posted by KSib:
Hopefully those subscribers get their allowed data back for this.
why would they? mobile carriers like at&t and verizon have millions of customers who are using different types of devices. they can't see what someone is doing with their phones, only the amount of data being transferred. who is to say that one person's data usage is unintended vs another who is doing a data intensive task at regular intervals. its an issue with the phone that YOU decided to plunk your money down on, not the network. the carrier isn't responsible for that.
They most certainly f-ing ARE responsible for that. The network is the one that decided to offer the phone for sale. They have a direct responsibility to test the technology they are offering for use on their network. A case in point, that their phones actually f-ing ring so their customers have an opportunity to answer their phone when someone attempts to dial the number.

613.1.2011 7:25

Originally posted by DXR88:
Lol,Windows Mobile Updates.
Joking apart i think widows mobile 6.0 and above to windows mobile 6.5 had a windows update option that never worked and told you there was no updates and it was never used, figured they must have thought giving fixes to your phone might prevent you from upgrading..... lol

Since, the WP7 Jailbroken recently, surely it wouldnt be that hard for someone to use a jail broken phone to write a program to do something like a netstat or something to at least point what softwares causing it.

LMFAO heres betting its something to do with XBL and no ones worked out yet its worse for the people who have a massive xbl buddy list ;)

Either that or it the old report your gf bra size back to ms... tut tut

Comments have been disabled for this article.

News archive