AfterDawn: Tech news

Microsoft acknowledges users are locked out of their profiles

Written by Andre Yoskowitz (Google+) @ 23 Dec 2011 17:58 User comments (18)

Microsoft acknowledges users are locked out of their profiles Microsoft has acknowledged that users are experiencing errors since they updated to the recent December Dashboard update.
Outside of errors, some users have been locked out of Xbox Live, completely. Because they are locked out, whenever trying to login the gamers are met with error popups. Some gamers who manage to get in through the errors, can then not play online or download their user profile.

The software giant says it is working on a fix.

Since rolling out on December 5th, adding Bing search, better Kinect integration (including motion and voice command control) and TV channels, users have complained of multiple errors when trying to access the Dashboard of their console.

If you are experiencing issues, Microsoft says they are more than likely codes "801540B7" and "80070571." The company would not reveal what is causing the errors.

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18 user comments

123.12.2011 18:41

"The company would not reveal what is causing the errors"

I can tell you what caused it,the same error Windows ME & Vista suffered as well as the launch of the 360,it's called incompetence it starts at the top


224.12.2011 1:52

Originally posted by scorpNZ:
"The company would not reveal what is causing the errors"

I can tell you what caused it,the same error Windows ME & Vista suffered as well as the launch of the 360,it's called incompetence it starts at the top
Wow... then just about every company in the world is filled with incompetence. I also had an issue with the December update. It appears that after the console flash the firmware update to the Kinect did not go so well. One call to Microsoft and I had a new Kinect a couple days later.

If you can find a company that has not had a few snafus or difficulties with a product launch or software update then I will commend them but chances are there aren't any or very many especially ones that serve such a large user base.

All your commentary is really is just hate for something you do not understand.

"Have you tried turning it off and on again?" ~ Roy Trenneman

http://www.facebook.com/BlueLightningTechnicalServices

324.12.2011 2:37

Yes it's incompetence,i'm not referring to minor issue's of glitches shite happens,this failed update is hardly a minor one yes,testing assuming if any was done should have shown this up,perhaps that's the problem they didn't attempt to go live

edit:multiple errors not showing up as soon as update is released how the hell can that be,shows a serious lack somewhere,perhaps i hit a raw nerve are you a ms employee..lmao..nah i don't think you are..lol..

m

This message has been edited since its posting. Latest edit was made on 24 Dec 2011 @ 2:45

424.12.2011 2:45

Whoever bashes MS for their operating systems has to realize how it's built to run on infinite configurations of machines with software built from infinite developers. I personally never had a problem with ME or Vista. Whoever found Vista to run slow doesn't know how to use a computer. I agree, it wasn't the fastest OS out there but it also wasn't as bad as people make it sound.

At least MS is acknowledging that people are locked out of their accounts. I know of several companies that would not comment on this issue and silently fix it.

524.12.2011 2:54

Originally posted by scorpNZ:
Yes it's incompetence,i'm not referring to minor issue's of glitches shite happens,this failed update is hardly a minor one yes,testing assuming if any was done should have shown this up,perhaps that's the problem they didn't attempt to go live

edit:multiple errors not showing up as soon as update is released how the hell can that be,shows a serious lack somewhere,perhaps i hit a raw nerve are you a ms employee..lmao..nah i don't think you are..lol..

m
Typical Troll Comment? Because I make a rational comment you imply that I am an employee of a company you hate. Your commentary is showing your immaturity. I am sure some users have been inconvenienced but you make it out like every XBOX in the world that was updated is down when reality is that it is probably only a small handful. You imply that the update was not thoroughly tested but the fact is that it probably was and in their test labs no systems exhibited any problems just like the tens of millions that updated glitch free. There may be thousands affected and that is unfortunate and I hope Microsoft comes up with a fix soon for those affected users.

Do you believe you are infallible and that you would release perfect products every time? You obviously are in need of an ego check but I am going to go with you are covering up your own insecurities with your immature and hateful commentary.

"Have you tried turning it off and on again?" ~ Roy Trenneman

http://www.facebook.com/BlueLightningTechnicalServices

624.12.2011 3:14

when i posted at the end & said "nah i don't think you are..lol" did you think that was sarcasm,i apologize for the mistake i thought adding lol would let you know i was joking perhaps a :p would've been better, however if you've been on forums for long enough you should know by now never to take anything personally & the way posts are made can sometimes appear to be a certain way when in fact they weren't meant to be

perhaps incompetence isn't the right word,what would you call the rrod the 360 suffered when it was first released,even tho it was known in testing there were issues,this is what i'm trying to get across but failing miserably..lol..i can't for the life of me see how this error that the update has caused could've been missed unless not enough testing was done,we really need a software writer in here perhaps they could explain why it might have been missed



me a ms hater..lol..do you know what an extender is for the original xbox i have 4 of them 2 of which are installed with 3 x 1.5tb hdd's,the other two are waiting for installation,i've mentioned this more than a year ago in the forums the post should still be there,i have 2 360's one which is a jtag,my games that i bought & own run into the thosands

This message has been edited since its posting. Latest edit was made on 24 Dec 2011 @ 3:49

724.12.2011 3:30

It took them what...like 17 days just to admit a problem? Companies screw up...that's one thing...but to wait 17 days while people who pay for your online services can't login, before admitting that there is a problem and that you will now start working on a fix...that is BS.



824.12.2011 3:48

It isn't incompetence, it's negligence. They just didn't test the update sufficiently.

924.12.2011 3:51

Originally posted by patrick_:
It isn't incompetence, it's negligence. They just didn't test the update sufficiently.
word

1024.12.2011 14:45

Quote:
It took them what...like 17 days just to admit a problem? Companies screw up...that's one thing...but to wait 17 days while people who pay for your online services can't login, before admitting that there is a problem and that you will now start working on a fix...that is BS.
I been locked out of my SW:TOR account since I added their stupid security key. Tried calling their CS, I get hung up on when I finally do get through. There is no online resolution from Bioware, EA or the SW team. I've been locked out since 22nd. I can't even login my accounts online, and they are offering no resolution but instead I've seen them delete threads in relation to this issue. Hundreds of users adding their key to help secure their account and constantly the key not properly saving on their system forcing us all locked out. They are avoiding the issue completely and there's no public news out anywhere and I expect likely wont be until a month later.

Meanwhile i am being charged for a game I can't play because I can't even get my subscription cancelled. Soon I'll be forced to take them to court cause I just won't have any choice, I can't cancel my account, I can't get a refund, I can't get into it. So yea I am pissed.

MS is no different, Sony is no different. Companies don't give a flying .... once they have our $

1124.12.2011 18:00

I agree with ScorpNZ. It's been over 5-6 years since the console was released, and they still can't fix the many problems with it? "Microsoft acknowledges..." We'll that's a relief, it took them took long just to acknowledge their customers. I haven't been on the 360 for a good month or two, so just last week when I was excited to get back on it, I popped in Halo:Reach, as soon as the game started, frozen black screen. When I restart the system and try to logon, it was "signing in" for a good 15 minutes, before I could actually get through, only to have another game freeze. Microsoft and other companies, well mostly Microsoft, are complete s**t when it comes to customer service and appreciation.



1224.12.2011 18:23

Originally posted by scorpNZ:
Originally posted by patrick_:
It isn't incompetence, it's negligence. They just didn't test the update sufficiently.
word
That program sucks too :P

1324.12.2011 19:36
relaxand takeit
Unverified new user

you all need to relax and try to remember where computer systems and video games were 25 years ago. Be grateful to companies like this who pioneered the way for these things to be possible.

1424.12.2011 20:09

Complain all you want but you know you're still gonna pay that $60 a year to get that service. Sure it's BS and sure it's not right but it is what it is and nobody is gonna cancel their Live subscription anytime soon. They'll come onto sites like this and gripe and moan but when it's all said and done M$ will still get our money because we love playing online with our friends.

1525.12.2011 0:03

I have been having issues with my wireless remotes and so it seems other are as well. Other then that annoying issue, I have not had any other problems. MS did beta test this dash update before going live with it. I will take this dash over the Sony XMB ugly crap, I have hated it ever since I seen it on the PSP. At least MS does not just release useless mandated security updates and remove features.

This message has been edited since its posting. Latest edit was made on 25 Dec 2011 @ 0:12

1625.12.2011 1:53
llongtheD
Inactive

All this just after making you sign a new TOS so you couldn't sue, or at least be part of a class action lawsuit. And it's not just that, new DRM measures were implemented as well.


If your fish seems sick, put it back in the water.

1726.12.2011 22:33

Originally posted by KillerBug:
It took them what...like 17 days just to admit a problem? Companies screw up...that's one thing...but to wait 17 days while people who pay for your online services can't login, before admitting that there is a problem and that you will now start working on a fix...that is BS.
Absolutely, KB, couldn't agree with you more. It's inexcusable on their part not to fix this, and then they have the nerve to tell us that they can't tell us what's going on. Come on, Microsoft, do you really think that we really are that stupid? They should at least acknowledge the problem, that would be the wise thing if they want to keep their customers, and not have them flock to the Playstation bandwagon, and yes, it can happen, that's the reality of this problem. DO NOT ignore your paid customers Microsoft!!
This message has been edited since its posting. Latest edit was made on 26 Dec 2011 @ 22:35

Chance prepares the favored mind. Look up once in a while and you might learn something. - BLUEBOY

1830.12.2011 3:37

Quote:
Wow... then just about every company in the world is filled with incompetence. I also had an issue with the December update. It appears that after the console flash the firmware update to the Kinect did not go so well. One call to Microsoft and I had a new Kinect a couple days later.

If you can find a company that has not had a few snafus or difficulties with a product launch or software update then I will commend them but chances are there aren't any or very many especially ones that serve such a large user base.


What I hear you saying is that you are satisfied with mediocre products from companies who stand to make millions on those crappy products. Or is it that because this happens so often that it's your "norm".

My time is valuable and I didn't agree to be a beta tester. I expect products to work right the first time and after each update.

I don't think my expectations are too high, I think yours are too low. IHMO.



Geordie in Houston...

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