Gates: Xbox 360 will be most reliable console

i am on my 3rd 360. i hope they figure(d) out a way to fix the issue.

I bought my 360 new years day of 2006 and Ive never had a single problem with it. Ive had good luck with consoles tho, I don't recall having any hardware issues with any console I have owned.

SHouldn't be selling something that doesn't work in the first place! Much less telling me that when mine quit it was gonna cost me 150$ 2 get it fixed because your pos stopped working. If you asked me I think it was planned for some of them 2 quit working. I'm never planning on buying a console again.

Originally posted by area_51:

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SHouldn't be selling something that doesn't work in the first place! Much less telling me that when mine quit it was gonna cost me 150$ 2 get it fixed because your pos stopped working. If you asked me I think it was planned for some of them 2 quit working. I'm never planning on buying a console again.

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Honestly i wouldnt put it past them if they release the initial launch 360's and others after with the intent to make those defective in some way but logically it would be stupid to do so. But when you think about it they never make their OS to last because there isnt any money in that. I think they tried to take the same approach with this system.

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i had my console from November 28,2005 - January 6,2008 << on this date half way thru assasins creed my screen artifacts and a message pops up XNA Failure shuting down system to prevent further damage.

it shut it down all right every time i turn it on i get RROD sent it back they replaced it saying that because it was a developers console
they had to replace it. whats funny is that it was out of warrenty.
it was also funny because after that they wanted to know how i came into posision of a developer console. they made a whopse there were 200 developer consoles leaked to the public in florida alone.

just a funnything no meaning at all

On my second 360, I'll buy a third if I have too. Microsoft brought competition to the gaming world, one of the reasons we have the graphics on the new generation systems that we have.

Just admit it Gates, your console sucks.

I don't understand why Microsoft gets so much praise because they fix your console for FREE! And when people hear that word, they get excited! Um, No.

Yes a few console will have problems, and I understand that, but when your console has a failure rate of 33%, you should never be getting praised, and you should think about quitting the video game industry.

And what is with them sending you back a REFURBISHED console?! I bought my system BRAND NEW, I think I AT LEAST, deserve my console back, fixed, or a BRAND NEW one, because with that refurbished one, it's going to have a problem, and quicker. That's why you hear stores of people getting their 360 RMA'ed at least 3 times.

Mr. Gates, you don't have enough money in the world to make your console reliable, face the facts.

Originally posted by chubbyInc:

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On my second 360, I'll buy a third if I have too. Microsoft brought competition to the gaming world, one of the reasons we have the graphics on the new generation systems that we have.

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Originally posted by Rudeboi:

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Just admit it Gates, your console sucks.

I don't understand why Microsoft gets so much praise because they fix your console for FREE! And when people hear that word, they get excited! Um, No.

Yes a few console will have problems, and I understand that, but when your console has a failure rate of 33%, you should never be getting praised, and you should think about quitting the video game industry.

And what is with them sending you back a REFURBISHED console?! I bought my system BRAND NEW, I think I AT LEAST, deserve my console back, fixed, or a BRAND NEW one, because with that refurbished one, it's going to have a problem, and quicker. That's why you hear stores of people getting their 360 RMA'ed at least 3 times.

Mr. Gates, you don't have enough money in the world to make your console reliable, face the facts.

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Haha, your calling me a fan boy when I actually OWN BOTH CONSOLES.
I got the 360 for free, I didn't pay anything, that's why I own it.

And did I say 100% failure rate you ignorant idiot? NO, I said 33%. Why don't you read before you speak?

UM you guys will get a temp ban if you keep that up

on another note to the guy that obviosly dosent care to read the thread before posting If sony had a bad console lets just say they did you got that one bad one and you told them it was DOA they would laugh in your face and deny it to the end of the world that there broken sony product is there fault.

i praise microsoft not because there hardware is great cause it far from it. i praise them because they can admit they made a mistake and do everything in there power to fix that mistake.

Originally posted by DXR88:

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UM you guys will get a temp ban if you keep that up

on another note to the guy that obviosly dosent care to read the thread before posting If sony had a bad console lets just say they did you got that one bad one and you told them it was DOA they would laugh in your face and deny it to the end of the world that there broken sony product is there fault.

i praise microsoft not because there hardware is great cause it far from it. i praise them because they can admit they made a mistake and do everything in there power to fix that mistake.

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@JarrodNz & Rudeboi
Knock it off with the personal attacks - let's all play nice.

I was playing nice, saying what I had to say about Microsoft and speaking my opinion, but then you have some people who lash out because they don't like what you think and assume people are fanboys and blah blah blah.

Don't assume, you make an ass out of u and me.

Calling someone an ignorant idiot isn't playing nice Rudeboi

Originally posted by binkie7:

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Calling someone an ignorant idiot isn't playing nice Rudeboi

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Thankyou binkie7.

Warrenty i know what that is. dont have to be a dike about it. ah by the way microsoft can fix there hardware problims. redesign there MOBO layout the xbox is cramped not like the gorge forman grill layout heck i could stick a couple heatsinks in that thing. the reason xbox is in the hardware help department is, because they cant keep there system cool enough. another reason is the lead free solder they are using to wire the chips to the mobo, because they cant despiate heat as fast as lead based solder. lead free solder has a reputition to become frigile over time. the xbox gets so hot so fast then turning it off cuases it to cool really fast thus this makes any mettle weak even the joint on the chips become brittle so they pop off. this is consistant of up to 22% of RRODed Xboxes thats what there official repair reports said. but i havnt the time to argue. goodnight.

@Rudeboi
Sigh - just leave it alone. You can express you opinion but in a civil manner.

LOL @ RudeBoi. When you look at the times of his replies it seems like he's just sitting at his PC hitting the refresh button hoping someone responded to him.

@atomicxl
That post could have been left out - nothing to do with the topic and no need to call out a member.

It's nice to see a manufacturer step up to the plate and try and fix some mistakes. However it isn't anything new and it's a little late in the race to make this groundbreaking. It should have begun the day the first XBOX 360 failed and was called in. It is kind of foolish for Gates to come out and say this, but I applaud his effort in trying to restore the faith for the 360. It gets bashed a lot.

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People just need to stop crying "fanboy". It seems to arise when someone makes a detailed and lengthy post about how much of a wreck something is, and even points out key flaws and other things of the sort, and adds a little personal opinion to the brew. Then, when someone either knows that the information is factual and/or doesn't have anything to say, they simply shout "fanboy" at the top of their lungs. Get over it. It's like walking into Mexico and shouting "BEANER"!
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Hopefully the 360s stop dying. I might actually buy one if I can see some reliability.

haha. i always knew bill gates was some sort of comedian. i mean i dont know about you guys but i laughed like crazy when he said that spam would die by...2005? and now this! haha good one bill. you have a better chance at rapping with the help of jay z.

It's quite funny that Bill Gates is making his products more reliable... AFTER 2 years, HAHAHA. I mean come on, Bill Gates is the richest man in the world, he makes about $200 a second. MicroSoft came out with new 360 models, and they still have the same failure rates.

I'm not buying another 360 until I see improvements.

I jsut got 1 & really hope that i don't have any problems, i do agree that there where WAY too many problems with th e360 in the 1st place! I do not see why they would make them break on propose tho?! I know some would say so that you have to buy a new one or pay to get it fixed but that is just silly! yes they will make $ but with no customers ever wanting to come back. if they wanted to make money they would come out with say an elite system with 1 or 2 upgrades for another 100-200 for the new system. besides they make most of there $ offa licensing, hardware & games!

I am in HVAC industry i used to install & now i service/fix units! people are always upset when things fail especially if it is WAY too new to fail but it does happen yes the 360 had an oddly large # or units fail but sometimes things happen that an engineer & lab testing didn't account for!

im on my second xbox and if it breaks its out the window
why bother get a console thats going to break again

I have never had a problem with my 360. I had it since the first year it came out on New Years Eve.

The XBOX 360 technology is outdated compared to PS3 technology !

hey phade.. your pc is outdated compared to my cluster parallel supercomputer. ;)

M$ are still making the mistake of replacing faulty consoles with "reconditioned" ones... instead of the logical choice of replacing with a completely new system. This means there are still a heap of unreliable ones out in the wild.

Last week the red ring of death happened to one of my friends. Even though he is tech savvy he had never heard of it and was having a hear attack (not literally of course). He absolutely relieved when I told that he could get it fixed for free because it was such a common problem. I think that Microsoft has done the right thing in repairing rrod for free, but the problem shouldn't be so prevalent in the first place.

It sucks that so many of the 360's had issues to this extreme. But, i will say that M$ handled it well enough to step up and say they screwed up and they were going to fix and/or replace the defective consoles. However, like Varnull stated, a lot of those replacements are refurbished and may or may not be truly fixed.

It's truly sad to see what these new conoles cost, and then the problems they have.

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]"Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced," said Gates.

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why do ppl don't get pissed of, a company should test a product before selling it , they just dind't care abot they failure rate they wanted to be release it first (Cuz think about it a whole year it's a lot ppl just couldn't wait.)
, that's the main reason of their sales or cuz of xbox live(wich is not free) not cuz it's a great console, give me a break how much time will dvd be able to hold

don't come to me with most reliable speech , not true mr.gates microsoft should have stayed with pc.

plus your new os suxs xp is way better and the only reason ppl use it's cuz it's pre-installed on pc's and regular ppl can't downgrade or just don't want to spend a couple of hundred more on a technician

the xbox 360 had a large dreadful problem but is the best console by far ask anyone who plays on xbox live they will tell you.i got red rings and was upset but i wouldnt trade my xbox360 for a ps3 & wii combined.BILL is still smarter than all you people bashing him and his awesome console everyone seems to forget the ''cant read disc ''problem that everyone had with their PS2 .If your a real hardcore gamer you have and love your XBOX360!!!

Yeah, the PS2 was no walk in the park either. Mine stopped reading most discs and that's why I got a HDD. But then it just stopped working altogether and I got a new one.

But the new one was only $45. So I'm not complaining.
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I think it all comes down to the fact that so many 360s have failed and this is practically the first official statement from Gates. I understand that they have been fixing the things for free, but he really should've said something when it started. I don't like that he's basically kissing everyone's ass when people are like "Damn should've bought something else". I mean, he's practically bribing people to stay with their freely fixed or refurbished consoles.

But whatever. At least he finally admitted it.
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And by the way, you don't need a certain console to be a hardcore gamer. You just gotta play video games and be good at the ones you do play. I don't need flashy equipment or enhanced graphics to have fun.

yeh i had ps2's,3 old ones and 1 slim model and sony denied fault in it at all.yet if you search the issue in wikipedia you will see it was a widespread issue in which sony was forced via class action lawsuit to fix the issue.keyword forced ms did it cause the problem was out of hand so they manned up. sony has the worst customer service out there , i had called them telling them my ps2 had broken and i had it fixed at starland video which costs me a assload of money and that it had broken again and they should fix it(cant read disc was my systems issue) and so they said ok all i had to do is pay shipping and sent it out to them and they would repair it for free. so i paid the fifty bucks and sent it out to them and 2 weeks later they sent my console back untouched and still broken with a letter stating since my console had been worked on by someone other than them it was no longer their product and they werent going to do anything for me.so all you MS sucks fanboys need to check out your own stomping grounds before you go complaining BOUT ANOTHER COMPANIES PRODUCT...

M$ & stable are 2 words that never should be placed in the same sentence.

Microsoft is terrible about shoveling their product out the door, barely ready for mass consumption, then waiting to fix it. They are in such a hurry to make money off the product that nothing gets properly tested. What a sorry state that company is in. Look at Vista: What a nightmare! It's another Millenium Edition piece of trash. MS wanted it out the door so fast, that hardware and software vendors are still trying to catch up. I have several clients that had me take their brand new PCs backward to XP (no samll task, BTW). Same thing with the 360, which is why I won't touch another one. My first exposure was with one of the first ones released which actually drove the laser into discs, scratching them up! Get with the program MS!

Originally posted by Globe08:

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yeh i had ps2's,3 old ones and 1 slim model and sony denied fault in it at all.yet if you search the issue in wikipedia you will see it was a widespread issue in which sony was forced via class action lawsuit to fix the issue.keyword forced ms did it cause the problem was out of hand so they manned up. sony has the worst customer service out there , i had called them telling them my ps2 had broken and i had it fixed at starland video which costs me a assload of money and that it had broken again and they should fix it(cant read disc was my systems issue) and so they said ok all i had to do is pay shipping and sent it out to them and they would repair it for free. so i paid the fifty bucks and sent it out to them and 2 weeks later they sent my console back untouched and still broken with a letter stating since my console had been worked on by someone other than them it was no longer their product and they werent going to do anything for me.so all you MS sucks fanboys need to check out your own stomping grounds before you go complaining BOUT ANOTHER COMPANIES PRODUCT...

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i didnt do anything they didnt know before i sent it back,is ignorant logic such as yours that keeps sony like customer service in the business. Their console was faulty not my fault and it was the second one that broke so when u see they wont do anything for you 1st time why would i call them immediatley the second time. Think before you speak SON. I spent money to get it fixed and even after that the sony piece of trash broke down again. the only thin im gulity of is being stupid enough to keep buying their product knowing the have the worst customer service in the gaming industry hand down.yet again read before you reply it didnt matter if it was under warranty or not which it was sony was honoring the warranties as pertaining to the mass probelm of disc read errors hence i cited the article in wikipedia about them being sued and losing. Its sad seeing one trying to lash out and be so uniformed!!!The ps2 disc read error was on par with the rrod issue ms is having now their just wasnt the community of online babies out there blogging so it didnt catch as much press. But if the supreme court has got them addressing it clearly it was pretty bad.

@DjDanio & Globe08
Knock it off on the personal attacks - see my posts above - the same applies for all not just a select few.

Maybe now that the ps3 is becoming a serious contender in the console market MS is finally getting off their ***** to fix the damn 360. I was hopeful when I began hearing rumors about the new falcon chips last summer. I waited to buy a 360 even after they released the new chips, sure enough the halo edition 360's started failing.

The next rumored "fix" (not upgrade) isn't supposed to take place until this September. Hopefully bill's claim to make the 360 the most reliable system isn't more hot air. Maybe MS is actually going to speed up plans for the reliable 360, something like before 2009.

Thats like saying Windows 9X was "reliable" sorry...but until MS overhauls the 360 it will forever be poorly built..........

PS2 side note it had ALOT of lens issues through 3 or 5 revisions,and the Xbox had heating issues.

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Xbox 360 will be most reliable console

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This is good news for Microsoft, I don't think they will be able to get down to a less than 2% failure rate like the PS3 though.

Where does the 2% failure figure come from??

Now here is an interesting little snippet about how seriously M$ have taken the overheating issue with the 360...

Back in a previous incarnation I was admin on a well known xbox modding site. A member worked out a liquid cooling system which worked and cured his red lights issue. I was contacted by the head of M$ console division asking if it would be OK to contact the member directly to inquire about his mod, and it's effectiveness..

That was back around the March after it was released.. It seems nothing came of it, and I didn't keep track of what happened..

The cooling arrangements changed a little, but it didn't seem to solve the core issue.. which I believe is.. the temperature sensing element buried in the cpu or gpu has a nasty habit of latching up in fault setting...

That would be a 3rd party chip manufacturer problem rather than anything directly within the control of M$. Maybe they should look a little more carefully at where the assemblers source the components.

Originally posted by varnull:

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Where does the 2% failure figure come from??

Now here is an interesting little snippet about how seriously M$ have taken the overheating issue with the 360...

Back in a previous incarnation I was admin on a well known xbox modding site. A member worked out a liquid cooling system which worked and cured his red lights issue. I was contacted by the head of M$ console division asking if it would be OK to contact the member directly to inquire about his mod, and it's effectiveness..

That was back around the March after it was released.. It seems nothing came of it, and I didn't keep track of what happened..

The cooling arrangements changed a little, but it didn't seem to solve the core issue.. which I believe is.. the temperature sensing element buried in the cpu or gpu has a nasty habit of latching up in fault setting...

That would be a 3rd party chip manufacturer problem rather than anything directly within the control of M$. Maybe they should look a little more carefully at where the assemblers source the components.

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Let's just hope that they also walk the walk, not just talk the talk this time. But finally some good news on this console too. I propably would have already bought one if the failure rate wasn't so high, but I've also been thinking of getting a PS3 because of some very good exclusives on it, (MGS4, FFXIII, Ratchet & Clank, Drake's Fortune, God of War III) but the price is set really high here in Finland, it was almost 700 € (that's over 1000 USD) for a half year after the release, and atm the lowest price is 399 € (590 USD). Guess I'll wait another year and see where the HD-format war is going, and also wait for a price-drop on the PS3.

varnull
the PS3 seems to have a standard 2-5% fail rate, for now thats reasonable, it will take another 2 years to really know how well the PS3 is built but so far so good.

As for MS...come on...there is no excuse for the instanity regarding the hardware issues the 360 had, they have played a good game with consumers offering a top of the line system at a premium yet giving them a system tat has a 50/50 chance of going poof or eating a disc.


I really find myself cluster fcked in this 7th gen of gaming, the new systems are not that really new, the hardware is over priced the games are lacking and seemingly worse than ever do to lack of over sight in gameplay and to top it off they are not offering as much control/interface options as they did.....at one point and time it was a default option in FPS console titles that one could completely remap them completely and now adays its "options? wha? GFYN!".

Yeah stable... just like Vista!

Macrocon's products only become truly stable after 3 years, 1,500,000 complaints/letters, and a hell of a lot of testing/troubleshooting.

Originally posted by Amir89:

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Yeah stable... just like Vista!

Macrocon's products only become truly stable after 3 years, 1,500,000 complaints/letters, and a hell of a lot of testing/troubleshooting.

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They should start giving out fines lol

M$ products are as about as stable as an older person with 2 hip replacements 2 knee replacements walking down 100 stairs with no railing. lol

lol^

Yes it is abit late in the game, but its not impossible they could redesign the motherboard to improve airflow. or perhaps they could redesign the case to not have so many holes,this is basic common enginering sense. you see take a tube stick a fan on both sides the flow will more than likely reach the other side take that same tube polk holes in it and the airflow will be greatly reduced. the thing is it has no room for fans. people think great amount of space when they think xbox. but the xbox360 is really compact its worse than a laptop. but just my two cents

360 is that a circle
1. Buy the console
2. Get the ring of fire
3. Send it to get repaired by Microsoft
4. Get a refurb. one back
5. repeat steps 1-5 once ring of fire appears once again(or another problem occurs)
this is called the microsoft lifecycle...i have a ps2 slim and yes it only last a year laser problems galore won't read discs had to mod it in order for it to get working with a modchip that protects the laser from overburn...so ps2 problem solved.
I own a ps3 and its hads loads of problems(no modchip available yet) no custom firmware like the psp(can't play super mario/donkey kong in HD yet) can't read certain videos(custom firmware could fix this issue) and linux on ps3 can't hear sound, can't use blu-ray and graphics card in linux. Ok the ps3 is very limited to its functions because of copyright protection it has... x-box 360 was cracked with a firmware upgrade within weeks of release(copyprotection non-functional) at least that works on the ps3. This is to show x-box 360 was rushed they did'nt care that people could compromise there system oh heck they even charge for online gaming(i though all i needed was an isp whats this x-box live(which does not work half the time, ex halo 3 takes forever sometimes to find matches and i can't customize them to have rockets only). I am a ps3 fan because of square enix(kingdom hearts 3, ff13, ff13 versus) those are the games i am interested in. I would like to have bioshock but its much better on a pc anyways with directx 10(oh yeah microsoft screwed this up where is directx 10 sound my x-fi sound card has problems on vista)

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"We've got incredible reliability on the new work we've done," he continued. "Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that."

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Wow i've gotta say i've bought well over 12 xbox's, had 2 original playstations with mod chips, 3 ps2's, modded over 20 xbox's now and i've had 3 xbox 360's.

first one i bought refurbished and it got the rrod after 3 hours of halo 3. Second one was a replacement from the company i bought it from and that got stolen new years day. My third xbox is a 360 elite and it's probably the best thing out there. It gets a little warm after being on for hours on end but if you go to llamma.com you can see the difference between the new setup and the old ones.

All in all if i were to review the xbox360 it would probably get a mid level score due to reliability issues. It really sucks calling up microsoft and having them ship you a box. It's all free and yes if you have a gold account they will give you a credit if it's not a trial period. The old xbox's you could throw against the wall and they would still work fine, they were like a armored tank. You could easily take them apart and switch components, clean them, do whatever you needed and they were the most reliable thing out there as far as i'm concerned.

Bill gates finally fixed the problem but that won't stop people from buyin used xbox's that haven't been fixed. My advice to you, if you buy an xbox 360, get an elite or premium and make sure it's brand new.