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Fedex delivered a destroyed Pixel 3, Google: normal RMA

Written by Matti Vähäkainu (Google+) @ 10 Nov 2018 11:20

Fedex delivered a destroyed Pixel 3, Google: normal RMA Google's latest and greatest smartphone, the Pixel 3, is definitely one of the most anticipated smartphones of the year. Unlike last year, if you remember the screen issues et al, it seems Google has avoided most of the pitfalls and controversies.
Now, however, a customer has received a device that was broken straight out of the package, and posted about it on Reddit. Well, we shouldn't say broken, it was more like smashed, tortured, and nearly disintegrated.

Not only were the back and front glass panels broken, the phone was bent and there were even cracks through the USB jack. The package told the same story, both the retail package as well as the brown parcel wrap were squished.

Of course we can't blame Google for all this, after all it was Fedex who delivered this mess. But the story doesn't end there.

After contacting the Google customer service, it was simply treated as a regular RMA. This of course means that there is no quick fix, and the customer who had to wait for a month for the initial delivery has to now wait quite a bit more.

After followups the customer hasn't heard back from Google.

One can only hope that Google is going to streamline their support and make sure people are treated better as the Christmas shopping begins.

If you want to see more pictures, here's a link to the Imgur album.

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