Some BBC iPlayer viewers are currently unable to view BBC iPlayer content on their Samsung Smart TVs and may have to wait until next year.
The problem is being blamed on a software glitch, though at the core of the problem is the expiration of security certifications needed to access iPlayer content. The South Korean consumer electronics giant has pushed out updates but they haven't worked for everybody, and some users have to update manually.
The trouble started on Monday when viewers of the service complained about messages instructing them to update the iPlayer software.
"Samsung tell us they are working hard to address the problem with their firmware and any viewers who are experiencing difficulty watching iPlayer on Samsung TVs should contact the manufacturer to get it fixed," said a BBC spokesman.
For Samsung TVs that can't seem to update automatically, the company has provided instructions for updating via Settings which you can read here.
However, for owners of 11 listed models sold between 2013, and 2015, this process will not work and a further update will become available in early 2020.
The trouble started on Monday when viewers of the service complained about messages instructing them to update the iPlayer software.
"Samsung tell us they are working hard to address the problem with their firmware and any viewers who are experiencing difficulty watching iPlayer on Samsung TVs should contact the manufacturer to get it fixed," said a BBC spokesman.
For Samsung TVs that can't seem to update automatically, the company has provided instructions for updating via Settings which you can read here.
However, for owners of 11 listed models sold between 2013, and 2015, this process will not work and a further update will become available in early 2020.
