SAN MATEO, California, October 24 /PRNewswire/ --

- NetSuite for IT Resellers Delivered Via SuiteBundler Addresses Needs of 
IT Product and Service Providers

NetSuite Inc., a vendor of on-demand, integrated business management
application suites that provide Accounting/ERP (Enterprise Resource
Planning), CRM (Customer Relationship Management) and Ecommerce functionality
for small and medium-sized businesses and divisions of large companies, today
announced NetSuite for IT Resellers, a new vertical solution delivered via
NetSuite SuiteBundler. (See accompanying press release "New SuiteBundler From
NetSuite Makes 'The Service As Software' Revolution A Reality.") The new
NetSuite for IT Resellers vertical solution provides value-added resellers
(VARs) of hardware, telecommunications and other high-tech solutions with one
system for visibility into the management of their products and services,
throughout the entire sales delivery process. For more information about
NetSuite for IT Resellers, please visit
http://www.netsuite.com/itresellers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20021024/SFTH024LOGO)

VARs exist to deliver a complete business solution package to their
customers -- consisting of the best products the IT industry has to offer in
conjunction with implementation and maintenance services tailored
specifically for their target customers, yet they rarely employ a business
management system that can fully support their needs in both the product
resale and service delivery areas. Most business applications available for
VARs to run their businesses focus on one side of the company or the other,
forcing them to use two or more separate systems that don't natively talk to
each other, breeding inefficiency in processes and lack of management
visibility into key aspects of business performance and profitability.

NetSuite for IT Resellers enables VARs to focus on selling and delivering
both products and services. With respect to the product side of the VAR's
business, the most important challenge faced by IT resellers is the
management of tight margins on the buying and selling of products. On the
services side, VARs face the challenge of accurate time and billing.
Combining the Wholesale/Distribution and Service Company capabilities and
integrated business workflows of NetSuite's award winning business suite and
delivered via SuiteBundler, NetSuite for IT Resellers delivers robust
functionality that addresses the specific needs of IT resellers on both
product and services sides in a single business system -- providing the
real-time visibility into gross margins and a full cycle of business process
management system from billing to general ledger to collecting cash that is
missing from traditional point solution deployments.

Supporting both aspects of VARs' businesses in a single system allows
them to reliably track the relationship between their customers, the products
they have purchased and all the associated services and maintenance
agreements that exist for those products, including maintenance history and
renewal dates. Should a customer report a problem or have a query on their
implementation, the Customer Support representative is able to see, directly
from the customer record, all the pertinent information for the component or
product the customer is referring to.

NetSuite for IT Resellers delivers a host of new features including:
    -- Complex Inventory/Catalog Management
       -- Advanced Inventory tracking
       -- Advanced Drop Ship management
       -- Complex cross-company catalog management
       -- Smooth, integrated shipping execution and tracking

    -- Margin Management
       -- Provides Gross Margin/Gross Profit visibility throughout entire
          sales and delivery processes
       -- Provides constant knowledge of the impact of sales decisions on
          margins; critical to profitability

    -- Advanced Services Delivery Management
       -- Advanced Project Tracking
       -- Project Revenue forecasting
       -- Cost allocation to projects
       -- Streamlined time and expense management with approval routing

    -- Customer Management
       -- Order management, support and service
       -- Customer Center



IT resellers that are using NetSuite for IT Resellers include:

NWN Corporation (http://www.nwnit.com), a reseller of networking services
and solutions, based in Waltham, Mass.

"The best thing about NetSuite is that it is flexible to meet the
    requirements of our industry," said Skip Tappen, Executive Vice President 
    of NWN Corporation. "Our market is extremely competitive and part of our 
    success is to differentiate ourselves through our ability to respond 
    quickly and operate efficiently. NetSuite is an enabler to achieve this 
    objective. It collects information about every part of our business, and 
    then lets us report on those metrics and analyze how we're operating on a 
    real-time basis. Everything from opportunities to deals we've closed to 
    customer support cases to financials -- we can slice and dice the 
    information a hundred different ways. We have gained significant value 
    and benefit from SuiteFlex and the NetSuite solution."



ExtenData (http://www.extendata.com), a reseller of mobility
applications, based in Englewood, Colo.

"As an enterprise mobility solutions provider, we have organized our
    company around multiple offerings for our customers," said Steve Sager,
    Founder of ExtenData. "We were losing productivity across these various
    disciplines because we lacked collaboration and a common view of our
    customer. In addition, we're a margins-based company, so it's imperative 
    that we get reports that can track those margins from the sales and 
    service delivery process to commissions and accounting. NetSuite was 
    implemented and customized for this very purpose, and now provides us 
    with valuable analysis, control, and visibility for each area of our 
    business. That alone has saved us considerable time and money."



High Wire Networks (http://www.highwirenetworks.com) services and
installs communications systems around the world and is based in Eden
Prairie, Minn.

"After having been a NetSuite customer for several years, we turned to
    NetSuite Solution Provider Epiphany, Inc. to customize the product for 
    our industry via SuiteFlex," said Mark Porter, CEO of High Wire Networks, 
    Inc. "For enterprise telecommunication resellers like us, accounting 
    accruals are extremely important. So, for example, Epiphany customized 
    NetSuite so that we could see on any given job the percentage completion 
    today, and the end of the month. Also, we manage our business by 
    'exception' reporting. So Epiphany used SuiteFlex to create 200 report 
    searches and alerts that poll the system looking for anomalies. By 
    monitoring these alerts for an hour or two each day, we can know if there 
    are any issues. These kinds of customizations to our specific industry 
    requirements have been a huge benefit to our business."



About NetSuite

NetSuite Inc. is a leading vendor of on-demand, integrated business
management application suites for small and medium-sized businesses. NetSuite
enables companies to manage core key business operations in a single system,
which includes Accounting/Enterprise Resource Planning (ERP), Customer
Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending
"real-time dashboard" technology provides an easy-to-use view into
up-to-date, role-specific business information.

NOTE: NetSuite, the NetSuite logo, and SuiteBundler are registered
service-marks or trademarks of NetSuite, Inc.

Web site: http://www.netsuite.com
              http://www.netsuite.com/itresellers
              http://www.nwnit.com
              http://www.extendata.com
              http://www.highwirenetworks.com