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WestGlobal Launches 'Vantify Experience Centre'
GSMA Mobile World Congress, BARCELONA, February 12 /PRNewswire/ -- WestGlobal, the leading provider of real-time Business Activity Monitoring solutions to the telecoms sector, has launched its next generation Customer and Service Experience Management product at GSMA Mobile World Congress in Barcelona. Vantify Experience Centre provides operators with unique insight by offering real-time measurement, presentation and analysis of service delivery performance, from both customer and service provider viewpoints. Built on a unique combination of Business Activity Monitoring and Complex Event Processing technology, Vantify Experience Centre provides powerful insight into the performance of operator's critical business activities. Vantify operator benefits include: - Enhanced Customer Experience, through optimization of service delivery; - Reduced incident count, through early identification and resolution of performance issues; - Single point of access to real-time 'relevant and actionable' information; - Measure performance of Outsourced Services - baseline current performance to establish targets, and track performance against SLA. 'In today's highly competitive telecoms market, Vantify Experience Centre is key to Communication Providers achieving real operating efficiencies while still improving their levels of customer satisfaction', says Patrick Lennon, CEO WestGlobal. Vantify Experience Centre is an evolution of WestGlobal's mScape product and is successfully deployed by leading operators including Vodafone and O2. Editors notes: About WestGlobal Founded in 2000, WestGlobal is a leading developer of real-time Business Activity Monitoring solutions for the telecoms sector, utilizing innovative Complex Event Processing technology. Among those who have successfully deployed WestGlobal's products and services are leading European operators Vodafone and O2. WestGlobal is privately funded and employs 25 people at its headquarters in Dublin. For further information about WestGlobal and Vantify, please visit http://www.westglobal.com Visit WestGlobal for a demonstration and overview of Vantify Experience Centre at GSMA Mobile World Congress, Stand 1F17.
