Amtrak Taps 10 Million Online Bookings Through NetDespatch

MARLOW, England, February 27 /PRNewswire/ --     Express parcel carrier Amtrak and NetDespatch are celebrating after
reaching a landmark 10 million online bookings. Amtrak customer taps4less.com
reached the milestone while booking its daily shipments of bathroom supplies,
to be delivered by Amtrak on a next day service nationwide.

Amtrak's business has been revolutionised by its Online Collections,
Despatch and International services supplied by 'Software as a Service'
specialist NetDespatch. Like many other Amtrak customers, taps4less.com
benefits from a fully electronic system for booking, pre-labelling and
tracking. Taps4less.com ships tens of thousands of parcels a year, and the
NetDespatch Velocity service has proved vital to optimising its business by
eliminating the keying in of shipments, cutting out virtually all paperwork
and transcription errors.

"The NetDespatch service attracted us to Amtrak as we realised we could
streamline the whole operation and expand freely. In fact our whole business
model relies on the efficiency provided by this web technology and we now
could not operate without NetDespatch," says Brendan Malvihill, Joint
Managing Director of taps4less.com.

One of the biggest benefits brought to Amtrak by NetDespatch is the ease
with which their customers can link their order processing and warehouse
systems to the NetDespatch servers via the Internet. When taps4less.com found
it could integrate so easily, the company immediately connected its own sales
ordering system, so that order details only need to be entered once; usually
by the customer online.

"The seamless flow of information from order to delivery is crucial for
meeting the customer service levels that we have set. Little touches like the
automated e-mails telling customers that their goods have been despatched are
a real bonus," says Brendan Malvihill. "And the up to date tracking and extra
management information provided from our NetDespatch login is also really
useful for quickly resolving customer enquiries," he continues.

"Reaching 10 million online bookings is a real landmark. Our customers
are always very enthusiastic about Online Despatch and also Connector, our
easy web integration tool. We can thank NetDespatch for all their innovation
and hard work delivering what is a clear market leader in online technology,"
comments Gerry Ruffell, Commercial Director of Amtrak.

Images available by contacting Becky Clark at NetDespatch.

CONTACTS: http://www.netdespatch.com, e-mail becky@despatch.net or call
Becky Clark, CEO of NetDespatch on +44-(0)1628-471047