AMSTERDAM, June 3 /PRNewswire/ --

- New Service Enables IT Service Management (ITSM) to Extend Into the
Telecom Domain

Ezwim, a leading Software-as-a-Service (SaaS) provider for Telecom
Management services to operators and enterprises, today launched Telecom
Service Management (TSM), a workflow management service that complies with
ITIL standards and defines standard workflow procedures for complex tasks. It
enables enterprises to move away from best-effort to best-in-class by fully
automating standardised processes so they can be executed quickly and
efficiently. The service results in more than 50% cost savings in service
management and an improved end-user self-service experience. By adding
Telecom Service Management to Telecom Expense Management, Ezwim creates a
Total Telecom Management solution that is unprecedented for enterprises
looking for shared services and centralisation.

Ron van Valkengoed, CEO of Ezwim comments: "Enterprise telecom spend is
high and continuous to grow, at the same time service management becomes more
complex due to the introduction of innovative (e.g. mobile data) services.
Our new service enables IT Service Management (ITSM) to extend into the
telecom domain."

Typical workflows that TSM automates range from the simple to the
    complex:

    - Handset/subscription order
    - Cancel a subscription
    - Incidents (lost phone, broken handset etc.)
    - Initiate a new employee
    - Approve operator invoice payment



TSM is designed for enterprises operating in a complex multinational
environment, dealing with many 3rd party vendors like operators, logistics
providers, etc. It offers enterprises the flexibility to streamline unique
telecom management processes into a transparent set of workflows, catalogues
and SLA's. The service enables easy integration with external and internal
systems. Every Telecom related IMAC will become better defined, more
transparent, easier to handle and more cost effective, allowing enterprises
to focus on innovations and exceptions.

Notes

Ezwim, a global leader in Telecom Management, provides Telecom Expense
Management and Telecom Service Management software to enterprises and
operators. Ezwim's services enable global organisations to gain visibility
into, and control over, the mobile and fixed communications assets and costs.
Ezwim services enable dramatic telecom cost reductions and process
efficiencies.

Ezwim is a Software-as-a-Service (SaaS) provider supporting over
1,000,000 end users through its secure internet applications in an on-demand
business model. Ezwim serves clients in all major industries, and Global 2000
organisations worldwide depend on the Ezwim service to effectively manage
telecommunications. For more information, visit http://www.ezwim.com.