TORONTO, April 2 /PRNewswire/ --

- REDKNEE'S CUSTOMER CARE SOLUTION ADDRESSES REAL MARKET NEEDS AND 
ATTRACTS INDUSTRY RECOGNITION

Redknee (TSX: RKN), a leading provider of mission-critical billing and
charging software and solutions for communications service providers, is
pleased to announce that its customer care solution, Redknee One Call
Resolution, has been nominated for the Best Practices for Supplier and
Service Integrator category at the TM Forum Excellence Awards. Voting is now
open for TM Forum members to determine the winners which will be announced at
Management World 2009.

Redknee One Call Resolution is a customer care solution that allows
customer service representatives to resolve complex network problems quickly
and efficiently. By increasing the 'first call resolution' of subscriber
complaints and reducing call handling times, Redknee enables operators to
streamline their customer care processes and increase customer satisfaction.

"Today the call center is the single most important point of contact
between operators and subscribers, and therefore an integral part of the
overall business. With the ever increasing complexity and quantity of
applications, services and devices being offered, this solution meets a real
need of streamlining complex support processes," said Redknee CTO Bohdan
Zabawskyj. "Redknee is particularly proud that its One Call Resolution
solution has been recognized by the TM Forum Excellence Awards. The
nomination underpins Redknee's notion that advancements in telecoms are only
successful if they can provide real benefits to the end user. We are proud to
be included among such esteemed company."

"TM Forum is committed to improving business effectiveness for service
providers and their suppliers," said Nik Willetts, VP Communications, TM
Forum. "The Excellence Awards are designed to recognize those that have taken
the developments of TM Forum and made strides in innovation to the benefit of
their customers. The awards recognize excellence in the industry and those
that have raised the bar, and we congratulate Redknee for being included in
this year's lineup."

The winners of this award will be announced during the opening keynote
session on the morning of 6th May at Management World Nice, 4th - 8th May
2009.

For more information about Redknee, visit www.redknee.com.

About Redknee:

Redknee is a leading global provider of innovative communication software
products, solutions and services. Redknee's award-winning solutions enable
operators to monetize the value of each subscriber transaction while
personalizing the subscriber experience to meet mainstream, niche and
individual market segment requirements. Redknee's revenue generating
solutions provide advanced converged billing, rating, charging and policy for
voice, messaging and new generation data services to over 70 network
operators in over 50 countries. Established in 1999, Redknee Solutions Inc.
(TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee
Inc. and its various subsidiaries. References to Redknee refer to the
combined operations of those entities. For more information, visit
http://www.redknee.com/.

About TM Forum

TM Forum is the world's leading industry association focused on improving
business effectiveness for service providers and their suppliers. Serving the
information, communications and entertainment industries, the Forum provides
practical solutions, guidance and leadership to transform the way that
digital services are created, delivered and charged.