LJUBLJANA, Slovenia, May 13 /PRNewswire/ --     XLAB d.o.o., the developer of the product line named ISL
Online (http://www.islonline.com), has recently released the first official
version of ISL Pronto 1.0.0., a live chat software for online customer
service and web support. ISL Pronto is free for users with valid ISL Online
license or valid 15 days free trial.

Until now the beta version of ISL Pronto was in wide use for
more than a year and since it has become a very popular and useful tool for
many companies and individual users, XLAB has decided for its official
release. Beta server will be shut down on May 15th, 2009.

ISL Pronto is free for existing ISL Light users. ISL Light,
remote desktop control software solution, is a better know and established
product of ISL Online product family, currently used by tens of thousands of
companies worldwide. XLAB has made a step forward from its competitors by
offering the market ALL IN ONE product package which beside ISL Light and ISL
Pronto includes also ISL AlwaysOn (easy remote access) and ISL Groop (online
meetings).

ISL Pronto is an efficient internet communication tool which
allows you to reach your website visitors as they browse. It creates a link
between company's personnel and website visitors enabling the company to
promptly answer customers' sales inquiries and support requests online. Yet
ISL Pronto is actually more than just a chat service. Its scalability of
communication can lead a supporter or sales representative from a simple text
chat to the rich media collaboration via voice, video and desktop sharing
that allows him to get the interest of the client by presenting its company
product while they talk.

Simplicity of use is an advantage of the product, although its
functions are complex and the sessions are highly secure. The program is
designed in a way to optimize company's work with their online customers.
Operators can simultaneously chat with multiple visitors and use or create
canned responses, making customer service more efficient and faster than the
conventional phone sales or support. As each chat is an important source of
information about the clients' needs, expectations, problems, the chat
transcript function can help a company to realize those and improve their
offer.

The unique package of four internet communication tools allows
its users to offer an even more complete online support service. You can read
more about XLAB's unique pricing policy and try for free all four products on
their website http://www.islonline.com.

http://www.islonline.com

http://www.xlab.si

About XLAB

XLAB is an R&D company that develops easy-to-use, on-demand business
applications for remote desktop support and access, web meetings and instant
live chats. The products are bundled together in an 'All in One' pack to
offer anyone - from small, midsized and big businesses, to individuals - an
easier, new and secure way to access PCs, and collaborate with clients,
partners and employees in real time. Besides, the ISL Online products enjoy a
reputation of being extremely easy to set up and use, technologically
superior, and above all, affordable.

ISL Online



http://www.islonline.com has been providing Internet communication 
services such as remote desktop support, remote access, live chats and online
meetings since 2003. Currently to over 60,000 business users worldwide.