TORONTO, June 3 /PRNewswire/ --

- Customer Care Solution Named Finalist at Infovision Awards 2009

Redknee (TSX: RKN), a leading provider of business-critical software and 
solutions for communications service providers, is pleased to announce that 
its customer care solution, "One Call Resolution", has been named a finalist 
at the InfoVision Awards 2009. Nominated by the International Engineering 
Consortium (IEC) and the Broadband World Forum Europe 2009 for its capability 
to successfully support network and services management operations, One Call 
Resolution has been recognized for its success in enhancing customer service 
performance and leadership for communication service providers.

Redknee's One Call Resolution is a customer care solution that enables 
customer service representatives to resolve complex network problems quickly 
and efficiently, by increasing the 'first call resolution' of subscriber 
complaints and reducing call handling times, Redknee facilitates operators to 
streamline their customer care processes and increase customer satisfaction.

Bohdan Zabawskyj, Chief Technology Officer at Redknee, says that the 
recognition of its customer care solution by the IEC InfoVision Awards 
demonstrates how managing the customer experience is becoming increasingly 
important.

Mr. Zabawskyj continued by stating, "The availability of multi-media 
services and sophisticated smartphones is leading to an increased volume of 
calls to customer service centers and longer call holding times. This really 
puts increased demand on the customer service team to solve problems quickly 
and more effectively. Redknee's One Call Resolution goes to the heart of the 
matter by giving customer care agents all of the tools they need to not only 
address current problems, but to proactively circumvent problems from 
developing as well, helping to increase customer satisfaction and reduce call 
center expense."

"The IEC's InfoVision Awards recognize top contributions in the 
information and communications technologies (ICT) industry. We're pleased to 
recognize Redknee as an InfoVision Awards Finalist for its One Call 
Resolution," commented IEC President John Janowiak.

The IEC InfoVision Awards will take place at Broadband World Forum Europe 
2009 on Monday, September 7, 2009.

For more information about Redknee, visit http://www.redknee.com

About Redknee:

Redknee is a leading global provider of innovative communication software 
products, solutions and services. Redknee's award-winning solutions enable 
operators to monetize the value of each subscriber transaction while 
personalizing the subscriber experience to meet mainstream, niche and 
individual market segment requirements. Redknee's revenue generating 
solutions provide advanced converged billing, rating, charging and policy for 
voice, messaging and new generation data services to over 70 network 
operators in over 50 countries. Established in 1999, Redknee Solutions Inc. 
(TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee 
Inc. and its various subsidiaries. References to Redknee refer to the 
combined operations of those entities. For more information, visit 
http://www.redknee.com.

For further information: Media Relations Contact: Ashleigh Young, Mi 
liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Mark Yaphe, Vice 
President, Product Management & Marketing, +1-905-625-2298, 
mark.yaphe@redknee.com; Redknee Solutions: David Charron, Chief Financial 
Officer, +1-905-625-2943, david.charron@redknee.com; Investor Relations: 
Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes@redknee.com or 
investor_relations@redknee.com