TORONTO, September 8 /PRNewswire/ --

- One Call Resolution Named Best at Industry Innovation Award

Redknee (TSX: RKN), a leading provider of business-critical software and
solutions for communications service providers, is pleased to announce that
its customer care solution, One Call Resolution, was awarded the
International Engineering Consortium (IEC) InfoVision Award for providing the
best network and services management and operations solution available. This
latest recognition by the IEC was presented at the awards ceremony held at
Broadband World Forum Europe yesterday.

Redknee's One Call Resolution, which incorporates patented and patent
pending technologies, is a customer care solution that enables customer
service representatives and tactical network support technicians to resolve
complex network problems quickly and efficiently. The solution increases the
'first call resolution' of subscriber complaints and reduces call handling
times by giving support representatives an aggregated view of subscriber
services. It also allows operators to streamline and unify their customer
care processes with quick and easy ties into existing ticketing and care
systems, helping to increase customer satisfaction.

On accepting the award, Bohdan Zabawskyj, Chief Technology Officer at
Redknee, said that the award is an affirmation of Redknee's innovation and
leadership in real-time subscriber management and service assurance products.

Mr. Zabawskyj continued by stating:

"We are very pleased that our customer care solution has been highlighted
by the IEC at the InfoVision Awards. The direct correlation between the
quality of customer care and the level of customer satisfaction means that
operators must prioritize their customer care, particularly in today's
economic climate. Customer care agents are in a pivotal position to increase
customer satisfaction by resolving current problems quickly and effectively,
as well as preventing other disruptive issues from developing. One Call
Resolution provides the tools for customer care agents to do this efficiently
in an increasingly complex environment of 'smartphones', multiple access
technologies, and core network infrastructure - while reducing operating
costs for network operators."

Commenting on Redknee's award win, IEC President John Janowiak stated:

"The IEC's InfoVision Awards recognize top contributions in the
information and communications technologies (ICT) industry. We're pleased to
recognize Redknee as an InfoVision Awards winner for its One Call Resolution
solution."

The winners were selected by a panel of judges from the Broadband World
Forum Europe 2009 Technical Program Committee.

About Redknee:

Redknee is a leading global provider of innovative communication software
products, solutions and services. Redknee's award-winning solutions enable
operators to monetize the value of each subscriber transaction while
personalizing the subscriber experience to meet mainstream, niche and
individual market segment requirements. Redknee's revenue generating
solutions provide advanced converged billing, rating, charging and policy for
voice, messaging and new generation data services to over 70 network
operators in over 50 countries. Established in 1999, Redknee Solutions Inc.
(TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee
Inc. and its various subsidiaries. References to Redknee refer to the
combined operations of those entities. For more information, visit
http://www.redknee.com.

For further information: Media Relations Contact: Ashleigh Young, Mi
liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Mark Yaphe, Vice
President, Product Management & Marketing, +1-905-625-2298,
mark.yaphe@redknee.com; Redknee Solutions: David Charron, Chief Financial
Officer. +1-905-625-2943. david.charron@redknee.com; Investor Relations:
Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes@redknee.com or
investor_relations@redknee.com