COLORADO SPRINGS, Colorado, November 3 /PRNewswire/ --

- Transformation is key topic at world conference on technical service
and support

Think Services' HDI(R) (http://www.thinkhdi.com), the world's largest
technical service and support membership association and the industry's
premier training and certification body, announced 2010 dates for the
technical support industry's premier event, the HDI 2010 Conference & Expo
(http://www.thinkhdi.com/hdi2010). The event will take place March 16-19, at
Rosen Shingle Creek Hotel & Resort in Orlando, FL with more than 2,000
technical support professionals, managers, directors, and executives expected
to attend.

The conference will help service and support practitioners transform
their support operations, including the services provided, their support
processes, and their customer satisfaction ratings. Regardless of a tech
support department's size, maturity, or financial backing - HDI will present
industry best practices, standards, and emerging trends that can help
facilitate change. Attendees will also have the rare opportunity to
personally network with more than 2,000 peers; share many of the same
challenges and goals; discuss real-world situations, and deliberate viable
service and support solutions.

Event highlights include:

    - 13 pre-conference workshops that provide valuable business processes 
      and soft-skills training for all levels of support practitioners, from 
      desktop support technicians to support center directors.
    - 80 conference sessions that focus on strategy and leadership, 
      essentials for support managers, achieving operational excellence,
      maximizing team performance, best practice frameworks and models,
      applying service management - beyond theory, creating customer
      connections, and optimizing performance through technology.
    - An exclusive Executive Connections Package that provides
      high-level, round table discussions facilitated by industry experts and
      special networking offerings designed to meet the needs of our executive
      audience.
    - Presenters include dozens of knowledgeable and dynamic speakers,
      practitioners, industry experts, and six prominent keynote presenters;
      including: Mike Schlappi, Stan Slap, Cindy Solomon, Larry Winget, Frank
      Miles, and Chip Eichelberger.
    - The Expo Hall - a definitive marketplace for discovering products
      and services from more than 100 top industry vendors.



"HDI is excited to present our industry-leading educational program and a
host of new speakers. The program committee worked closely with the industry
experts to create a dynamic blend of emerging trends alongside a number of
crowd-pleasing favorites, brought back by popular demand," said Fiona
Henderson, HDI executive director of events. "This event addresses the needs
of all internal and/or external technical support professionals - from
seasoned directors to front-line analysts - and provides valuable insight
into how formal procedures and processes as well as properly selecting and
utilizing industry tools can improve your support operations."

Now in its 10th year, this annual event provides help desk, customer
service, and IT support professionals with actionable ideas they can
immediately implement once they return to work. Attendees will discover
emerging trends and innovations, examine valuable best practices, and probe
critical processes that positively impact technical support operations. They
will also learn how to increase a support center's capacity, reduce overhead,
and improve customer loyalty from people who have already succeeded in doing
so.

For media and analyst registration, contact Allison Wroe at
awroe@thinkhdi.com or +1-800-248-5667.

About HDI

HDI, a Think Services company, is the world's largest IT service and
support membership association and the industry's premier certification and
training body. Guided by an international panel of industry experts and
practitioners, HDI is the leading resource for help desk/support center
emerging trends and best practices. HDI provides members with a vast
repository of resources, networking opportunities and the largest industry
event - the HDI Annual Conference and Expo. Headquartered in Colorado
Springs, Colo., USA, HDI offers training in multiple languages and countries.
For more information, visit http://www.thinkhdi.com or call +1-719-268-0174.
(Think Services and HDI are not affiliated with Customers International
Limited or HDI Europe.)

About Think Services

Think Services connects specialized communities worldwide using
innovative media, educational events, consulting, training and certification.
Providing comprehensive opportunities for people to learn from, network with,
and inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the
Webby Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute, HDI, and Dr. Dobb's Journal. Think Services is
a subsidiary of United Business Media, a global provider of news distribution
and specialist information services with a market capitalization of more than
US$2.5 billion. To learn more, visit www.think-services.com.