RIM saw another major service disruption today, although this time it was contained to Europe and Africa.
Users with Vodafone as a carrier lost access to Internet and their e-mail for a number of hours before RIM resolved the issue. Importantly for them, North America,its largest market, was unaffected.
The phone maker last had a similar outage, coincidentally, when Apple launched the iPhone 4S last year. That outage lasted 72 hours in some areas.
New CEO Thorsten Heins apologized, noting that 6 percent of BlackBerry subscribers were affected, about 5 million users.
The company is conducting a "full technical analysis to determine the cause," added the exec.
RIM's stock fell another 6.5 percent, and is now down 97 percent since the launch of the iPhone in 2008.
The phone maker last had a similar outage, coincidentally, when Apple launched the iPhone 4S last year. That outage lasted 72 hours in some areas.
New CEO Thorsten Heins apologized, noting that 6 percent of BlackBerry subscribers were affected, about 5 million users.
The company is conducting a "full technical analysis to determine the cause," added the exec.
RIM's stock fell another 6.5 percent, and is now down 97 percent since the launch of the iPhone in 2008.
